Sabio, the specialist customer service technology systems integrator, has highlighted its 10 top technology trends that it believes will drive best practice customer engagement in 2014.
Sabio, the specialist customer service technology systems integrator, has been assessed and certified against ISO 27001 – the International Standard for Information Security Management – following a successful assessment process working with QMS.
Customer service technology specialist Sabio has today published the results of its major research project examining the state of 'Data security in call centres'.
ContactBabel, the leading specialist contact centre industry analyst firm, has just published its 'UK Contact Centre Decision-Makers' Guide' – a major annual report that studies the performance, operations, technology and HR aspects of over 200 UK contact centre operations.
Sabio has today announced the results of a poll looking at how the increased use of mobile apps on smartphones and tablets is impacting the traditional contact centre model.
Initial findings from a recent Sabio series of interviews with senior Information Security and Risk Management officers highlighted the growing impact that compliance is having on the customer experience provided by organisations.
Initial findings from Leeds City Council suggest that online live chat will become an important contact channel for local government customers.
As children across the country head back to school this week, Sabio - the UK customer contact services and technology specialist – has called on customer service organisations not to overlook the importance of ongoing education and training across their contact centre operations.
Sabio, the customer contact technology specialist, has announced a UK partnership with LivePerson to add its powerful LiveEngage real-time engagement and online/mobile chat offerings to Sabio's portfolio of best practice customer contact technology solutions.