Sabio, the Contact Centre Specialist Transforming Customer Contact 

News

News

Which? – the UK’s leading independent consumer champion has selected Sabio, the specialist contact centre systems integrator, to deliver a best practice contact centre infrastructure for its UK service centre.

Sabio, the specialist contact centre systems integrator, and Pitney Bowes the world’s leading provider of mailstream technology have been shortlisted for the Customer Contact Association’s Best Technology Partnership Award – Quality & Performance Management.

Sabio, the specialist contact centre systems integrator, has produced a new white paper that helps outline a forward roadmap for organisations moving towards a next generation, SIP-enabled multi-vendor contact centre environment.

Sabio, the specialist contact centre systems integrator, believes the UK customer service sector is in for a challenging year in 2010 unless it moves quickly to address the twin pressures of an economy still in recession and today’s Internet-enabled consumer landscape.

This Tuesday BBC One’s early evening daily magazine programme, ‘The One Show’, reported on voice self-service systems and concluded – perhaps to their own surprise – that ‘speech recognition systems do work and are here to stay’.

Sabio, the innovative contact centre services and solutions company, today announced it will be the Gold Sponsor for the Customer Contact Association’s annual convention held by the CCA on the 4th and 5th November 2009 in Edinburgh. 

Sabio, the innovative contact centre services and solutions company, has extended its suite of next generation web-enabled applications with the launch of Sabio CallBack

Sabio, the innovative contact centre services and solutions company, has won a major contact from Brewin Dolphin to deliver multi-site compliance recording for its UK network of some 660 investment managers and advisors. 

Sabio, the innovative contact centre services and solutions company, today announces that it has won a major contract to provide telephony and call centre infrastructure support for Telecom plus PLC’s rapidly-expanding customer contact operations.