- Leading CX technology specialist wins another major award for The Sabio Group
MADRID – 3rd May 2018 – Avaya (NYSE:AVYA) has awarded DatapointEurope, part of the Sabio Group, the prestigious Contact Centre Partner of the Year Award for Spain 2017. The award reflects DatapointEurope’s continued success in delivering transformational customer experience technology and managed service solutions based on Avaya’s Unified Communications and Contact Centre technologies.
“The last year has seen DatapointEurope set the standard in Avaya Spain’s Edge partner community – not only achieving significant commercial success but also supporting customers in their transition to next generation solutions,” said Javier Velasco, Avaya’s Managing Director for Spain. “Additionally, as part of Sabio, DatapointEurope is ideally placed to provide sophisticated customer journey solutions based on Avaya’s Oceana omnichannel customer engagement technology. We look forward to continued joint success as DatapointEurope continues to seize the commercial initiative.”
Commenting on the award, Jose Luis Aroza, DatapointEurope’s Managing Director for Spain, said: “over the last year we have continued to invest in our Avaya skills and have achieved considerable success by transitioning Avaya customers to an advanced managed service model. Winning Avaya Spain’s 2017 Contact Centre Partner of the Year Award is a proud achievement for DatapointEurope, and we will continue to build on this as we extend our portfolio to take advantage of the latest Avaya Breeze and Oceana technologies.”
“This award follows Sabio UK’s recent success in being selected as Avaya’s 2017 UK Contact Centre Partner of the Year, and the company’s recognition last month as the first Avaya EMEA and APAC partner to achieve full Avaya Oceana Accreditation,” added Russell Sheldon, Chief Commercial Officer for the Sabio Group. “Collectively these awards confirm Sabio Group as the smart choice for organisations looking to drive their CX and digital transformation initiatives.”
DatapointEurope and Sabio have held the highest-level Avaya partner accreditations for almost 15 years, and Sabio Group is recognised for its ability to deliver and manage end-to-end contact centre and digital transformation solutions - including those based on the latest Avaya Breeze and Oceana technologies.
About Sabio Group:
The Sabio Group, made up of Sabio, DatapointEurope and Bright UK Limited, offers a broad portfolio of solutions and services to support our clients in delivering brilliant customer experiences and positive outcomes for their customers. Through its own technology and data insight services, as well as solutions from world-class technology leaders such as Avaya, Nuance and Verint, the Sabio Group helps organisations to optimise their customer journeys by making better decisions across their multiple contact channels. The group works with major brands worldwide, including 3, the AA, American Express, AXA Assistance, Bankia, BGL, BNP Paribas, BT, Caixabank, the Co-op, DHL, Essent, Euskaltel, HomeServe, ING Direct, Leeds City Council, Liverpool Victoria, Office Depot, Prudential, Saga, Sainsbury’s Argos, SSE, Telefónica, Think Money, Transcom Worldwide, TUI, Unibet and Yorkshire Building Society.
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