LONDON – 15th August 2017 – Customer experience technology specialist Sabio has identified Ten Key Steps that organisations should follow to help ensure the success of their Speech Analytics deployments.
BGL Group works with Sabio to deploy latest LivePerson webchat technology as part of integrated Self Service Centre. Webchat success recognised in recent UK National Contact Centre Awards, BGL Group wins Webchat Team of the Year
Company on track to meet its growth target of doubling in size.
LONDON – 17th July 2017 – Customer experience technology specialist Sabio has announced the multi-million pound acquisition of DatapointEurope, one of Europe’s leading Contact Centre technology service providers.
Sabio hosted solution delivers increased customer engagement flexibility, full PCI card payment compliance, as well as an 80% reduction in call charges for AutoRestore following transition to SIP
BGL Group works with Sabio to deploy Nuance-based solution to power Budget Insurance’s ‘Budget Becky’ Virtual Assistant solution
Report highlights Sabio’s strong Automated Learning, Process Automation, Analytics & Reporting and Multi-Channel engagement capabilities
Copies of the report available for download from Sabio’s website
Customer contact technology specialist Sabio highlights the '7 Key AI Technologies that can deliver customer engagement benefits today’
- Announcement follows Lyceum Capital’s recent strategic investment in Sabio and support for acquisition-driven growth plans
- Acquisition to provide Sabio customers with a solution to provide an objective external view on customer experience
1-day event agenda to detail key technology strategies organisations need to stay on the right side of today’s contact channel disruption
The Brewery, London, 9-5pm, 23rd February 2017