Sabio, the Contact Centre Specialist Transforming Customer Contact 

News

News

Company on track to meet its growth target of doubling in size. 

LONDON – 17th July 2017 – Customer experience technology specialist Sabio has announced the multi-million pound acquisition of DatapointEurope, one of Europe’s leading Contact Centre technology service providers.

Sabio hosted solution delivers increased customer engagement flexibility, full PCI card payment compliance, as well as an 80% reduction in call charges for AutoRestore following transition to SIP

BGL Group works with Sabio to deploy Nuance-based solution to power Budget Insurance’s ‘Budget Becky’ Virtual Assistant solution

 Report highlights Sabio’s strong Automated Learning, Process Automation, Analytics & Reporting and Multi-Channel engagement capabilities

Copies of the report available for download from Sabio’s website

Customer contact technology specialist Sabio highlights the '7 Key AI Technologies that can deliver customer engagement benefits today’

- Announcement follows Lyceum Capital’s recent strategic investment in Sabio and support for acquisition-driven growth plans

- Acquisition to provide Sabio customers with a solution to provide an objective external view on customer experience

1-day event agenda to detail key technology strategies organisations need to stay on the right side of today’s contact channel disruption

The Brewery, London, 9-5pm, 23rd February 2017

Sabio deploys Verint Speech Analytics solution across BGL Group’s UK contact centre network

LONDON – 10th January 2017 – BGL Group, a leading digital distributor of household financial products to more than eight million customers, engaged Sabio to deploy Speech Analytics solution across BGL’s UK contact centres employing some 1,300 people. 

Powerful Verint Speech Analytics system zeros in on average hold times; identifies actions to improve First Contact Resolution by reducing repeat calls