Turning customer contact into a strategic asset
Sabio Tailored solutions that go beyond contact centre infrastructure replacement
For larger service providers seeking more comprehensive change, the Sabio Tailored approach directly supports those businesses looking beyond simply replacing their existing contact centre technology infrastructure.
Here Sabio works closely with you to design bespoke standardised enterprise communications environments – with access to powerful Contact Centre capabilities - that help in transforming your customer services operations into a strategic business asset.
Applying our Target Operating Model methodology provides a clear template for an optimised contact centre design that can then be applied to ensure consistent customer contact performance across multiple operations, regions or countries. Once in place, the Sabio Tailored approach helps support the operation of common working practices, as well as effective ongoing performance monitoring and management via standardised KPIs.
Based around key foundation technologies – including core Avaya Aura™ Communication Manager technology and advanced Workforce Optimisation solutions – Sabio Tailored solutions typically feature integration with existing line of business applications such as CRM, billing or other customer systems and are underpinned by comprehensive Unified Communications and collaboration capabilities.
Sabio assumes full responsibility for these technology deployments, integrations where applicable, and ongoing managed service and support requirements. Sabio Tailored solutions are available for both on premise or hosted private cloud deployment, and can support major 20,000-seat plus, phased international deployments.
With the right platform, infrastructure, applications and processes in place, organisations can really focus on how to secure measurable service performance improvements. Trends such as mobile, social and digital are already factoring into plans, and the emphasis is shifting towards ensuring omni-channel support, providing better service context and reducing the overall levels of customer effort involved.