Delivering the industry's first truly enterprise-class hosted contact centre solution
Providing the security of Avaya and Verint contact centre technology with the backing of Sabio's proven hosted expertise
With our Sabio OnDemand hosted offering Sabio is the first technology specialist to successfully bridge the gulf between providing enterprise contact centre cloud functionality and delivering it via a cost-effective deployment model.
Deploying Sabio OnDemand solutions effectively removes the risk of deploying cloud technology, by offering highly acknowledged 'top right hand quadrant' enterprise solutions from vendors such as Avaya and Verint, unlike the unproven offerings from less expert cloud vendors.
Successful hosted contact centre solutions demand world class technology, proven operational expertise, accessible PAYG pricing, the agility to expand in terms of both scale and requirement, and the peace of mind that comes from a rich service package. By combining best practice contact centre technology with the security of a private cloud environment and a comprehensive 'services wrap', Sabio is able to provide contact centre operators with the best of both worlds.
Sabio OnDemand hosted contact centre solutions include:
- Sabio OnDemand powered by Avaya – delivering private, virtual cloud-based multi-channel communications to provide organisations with the flexibility of hosted services coupled with Sabio's proven in-depth contact centre expertise. Key functionality includes channel of choice flexibility via phone, email, chat or SMS, a unified view of overall contact centre performance, a single point of administration, low cost telephony via SIP technology, as well as rapid deployment times, updates and 24/7 premium support from Sabio's specialist Glasgow-based support centre.
- Sabio OnDemand powered by Verint – offering a range of modular workforce optimisation capabilities, each of which can be activated separately while still benefiting from a common user interface, historical and real-time data and integration. Key features include comprehensive Workforce Management, Call Recording, Quality Monitoring and Advisor Coaching, Speech Analytics and Performance Management scorecards for advisors, team managers and business area owners.
Over the coming months Sabio will extend its OnDemand portfolio with support for best-of-breed contact centre technologies including PCI Compliance with Semafone technology, and voice-enabled solutions backed by Nuance solutions.