Sabio, the Contact Centre Specialist Transforming Customer Contact 



Repeat calls represent the single biggest preventable overhead for operational call centres, but these can be difficult to identify and measure accurately. They also represent a significant cost saving opportunity as they can typically account for 20% of all incoming calls.

Whether it's Out of Hours calls, Unanswered or Engaged contact, a worrying 20% of total calls never make it through to an agent. Without insight into these most problematic interactions, it is impossible for organisations to deliver an end-to-end excellent customer experience.

It's typically hard for Marketing departments to match sales with the specific campaigns that generated them. However, Sales and Marketing teams can identify exactly where to spend their DR budgets, without the requirement for expensive additional telephony solutions.

Outsourced contact centres can deliver great value for organisations, but it's always a challenge to measure performance - particularly if you're using multiple third party providers.

Sabio onDemand powered by Verint cover image - workforce optimisation contact centre technologySabio OnDemand powered by Verint delivers a complete, flexible, instant access Workforce Optimisation solution from the global market leader, Verint.

Sabio-OnDemand-AvayaSabio OnDemand powered by Avaya delivers private, virtual cloud based multi-channel communications giving you the flexibility of hosted services coupled with Sabio's unique and in-depth contact centre expertise.

Sabio-Enterprise-Contact-CentreAs an Avaya Platinum Partner for over a decade Sabio has created 'Enterprise Contact Centre', the perfect combination of best in breed technology and Sabio's experience in design, implementation and operational expertise.

Training FS webSabio Training provides a consistent, high standard of on-going education and blended training targeted at the many diverse users of the Technology Solutions we implement.

SIPvISDN FStileReducing ISDN and introducing SIP trunking can allow for both great cost savings and protection if a fault occurs by having two circuits.