Sabio, the Contact Centre Specialist Transforming Customer Contact 

Webinar

Webinar

Having conducted thousands of benchmarking reviews and customer and employee engagement surveys Bright UK understand the best ways to improve your contact centre NPS. Simon Thorpe, Director Bright UK, will deliver the 8 steps that help design, build and execute effective customer feedback programmes.

Sign up to a series of webinars from Verint on Workforce Engagement, Intelligent Self-Service, Voice of the Customer and Fraud and Compliance.

Join to find out how you and your organisation can simplify, modernise and automate your customer engagement.

Take it to the Next Level - Aura 6 to Cloud Webinar

13.00hrs GMT - Wednesday 11th April 2018

Take it to the Next Level - Aura 6 to Cloud Webinar

13.00hrs GMT - Wednesday 28th March 2018

Take it to the Next Level - Aura 6 to Cloud Webinar

13.00hrs GMT - Wednesday 14th March 2018.

Coaching staff is essential if you want to improve the customer experience. But all too often Managers and Team Leaders spend their time firefighting, attending meetings, doing emails and neglecting to coach staff. 19th October, 1pm

Find out how you and your organisation can improve your direct and digital customer and employee engagement. Sign up to a series of webinars from Verint on Customer and Employee Engagement, Analytics, Workforce Optimisation and Compliance.

Join Paul Brassington, Sabio’s Human Assisted Service expert and Gregg Widdowson, Avaya’s Digital Engagement expert to find out more about how disrupters in the market are affecting the customer journey. 23rd May at 1pm.

Join experts Steve McInally, Head of Solution Management at Sabio and Rachel Lane, Director and Practice Leader Customer Analytics EMEA at Verint as they walk you through their recommended approach to purchasing a successful speech analytics solution.