Paul Brassington, Sabio’s Human Assisted Service expert and Gregg Widdowson, Avaya’s Digital Engagement expert talk about how disrupters in the market are affecting the customer journey.

Every time your customer contacts you they go on a journey, but how is it getting disrupted, and what can you do about it?

Find out more about how the four main disrupters - cloud, mobility, big data and social are affecting the customer journey.

This webinar will showcase Avaya's key products required to future proof your organisation, laying the foundations and enhancing and expanding at your own pace, allowing you to provide a seamless customer journey, including:

  •          Disrupted Customer Contact

  •          Cloud, mobility, big data and social

  •          The customer journey

  •          Avaya Breeze

  •          Avaya Oceana

  •          Customer case studies

 

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