Sabio, the Contact Centre Specialist Transforming Customer Contact 

Support

Support

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Setting the standard for intelligent contact centre support

CSAT scores confirm Sabio support leadership across key Avaya, Nuance and Verint solutions

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Integrated Support and Maintenance capabilities

Providing the right support services for the right customers

With over 15 years’ experience in delivering and supporting critical contact centre and communications solutions from vendors such as Avaya, Verint, Nuance and Semafone, Sabio really understands your Support needs.

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Reducing risk and increasing accountability with Sabio Technology Management

Ensuring end-to-end management, best practice and performance of your core customer contact technologies

As your customer service technologies become more complex, it makes sense to work with a best practice contact centre specialist that can assume responsibility for the technical performance of your customer service infrastructure.

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Monitoring Service for your core contact processes

Creating a powerful proactive management engine for your business

With a broad range of sophisticated unified communications and contact centre solutions in place, it’s increasingly difficult for in-house IT teams to support and monitor their often business-critical technologies.

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With effective customer engagement proving increasingly critical for organisations of all sizes, it's essential that customer service providers have the right support and service infrastructure in place to protect their core contact technology solutions.

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Modular support to meet your specific Service requirements

Value add offerings help ensure best practice service delivery

It’s essential that your business has the right support and service infrastructure in place to protect your core contact technology solutions. However, while traditional tiered support delivery models might make support services easier to sell, the reality for customers is that their organisations don’t easily fit such a prescriptive model.

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Understanding your business and support needs

Comprehensive Consultancy & Support Services capabilities –delivered through a single, integrated services wrap

Before making the right technology solutions, it’s essential that organisations understand just what best practice performance will look like for their own customer engagement strategies.

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Contact Centre support services vary significantly. They can range from “product support” offerings through to fully outsourced or managed services and of course many variations in between.

Case Study

LV= selected Sabio to support its business-critical Avaya Contact Centre infrastructure. In this video case study, Peter Sinden, Sales and Service Director LV GI, explains why LV= selected Sabio, the ease of the transition process, his thoughts on Sabio's 24/7/365 Support Centre and more.

News

LV=, the UK’s most trusted and recommended insurer, has selected contact centre technology specialist Sabio to support its business-critical Avaya contact centre infrastructure.

Blog

I’ve been working out of Sabio’s Singapore office for the past few weeks, and it struck me that there’s an increasing disconnect between today’s predominantly networked ICT/hosted architectures and most of the infrastructures that exist to support them.

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News that one of the UK’s leading digital retailers, was livestreaming kittens on its website last week to help calm stressed-out Black Friday shoppers confirms what we all know – namely that for everyone involved, the year’s most intense shopping frenzy can be overwhelming.