Sabio, the Contact Centre Specialist Transforming Customer Contact 

Speech Analytics

Speech Analytics

Article

Find out what your customers are really saying with Speech and Text Analytics

Turning contact channel data into intelligent, actionable information

Blog

So this year's PPF conference is upon us already. It will be hosted next week at Cheswick Grange, Warwickshire Monday 28th and Tuesday 29th April. The title is Customer Strategy and Planning 2013 – Putting People First.

Article

Putting Speech and Text Analytics at the core of your Reporting strategies

Offering a more holistic view of the customer experience

Gathering, analysing and acting on what your customers say is critical to improving loyalty and reducing customer effort – and can have a significant impact on reducing your operational costs.

Blog

London’s impressive Roof Gardens, complete with its roaming flamingoes, was the venue for Sabio’s recent ‘Sound of Success’ event this month.

Video

Speech analytics technology analyses recorded voice interactions by content, enabling customer engagement teams to hunt for specific words and phrases used in calls coming into the contact centre. Find out more in this short video. 

Blog

With so many different technologies and opportunities available, it’s often daunting for contact centre management to determine exactly what to do next to improve customer experience.

News

BGL Group, the major financial services group with 8 million plus customers and iconic brands including comparethemarket.com and Budget Insurance, has selected Sabio to deploy a next generation Verint Workforce Management (WFM) solution.

Blog

Travelling recently on Singapore’s Mass Rapid Transit network (MRT), I was impressed by the steps that MRT is taking to help make customer journeys as effortless as possible.

Case Study

BGL Group – a leading digital distributor of household financial products to more than eight million customers – engaged Sabio to deliver a Verint Speech Analytics solution to help optimise customer engagement.

Blog

We’ve all had interactions where everything’s gone well during the actual agent conversation, only for things to sour when we’re subjected to lengthy compliance statements that as customers we’re obliged to endure.

Article

Driving smarter engagement with latest Avaya/Verint 15.1 release

Simplified user experience and advanced analytics help to transform Workforce Optimisation

Blog

In my last blog I outlined the scale of the challenge facing UX teams as they work to extend speech functionality into their customer journeys.

Event

June 14th 10.00 BST – 11.00 CET
In today’s intensely competitive business environment understanding customers is key to success but many organisations struggle to gain insights that are useful to their business.

Blog

Reporting back on the workshop session we conducted last month at the UX Scotland 2016 conference in Edinburgh, it’s clear that there’s real interest in the whole topic of conversational commerce.

Article

Join experts Steve McInally, Head of Solution Management at Sabio and Rachel Lane, Director and Practice Leader Customer Analytics EMEA at Verint as they walk you through their recommended approach to purchasing a successful speech analytics solution. 

Blog

Tech journalist Walt Mossberg, who has been covering intelligent digital assistants since Siri’s predecessor first debuted on the App Store in 2009, wrote an insightful story recently asking: ‘why does Siri seem so dumb?’

News

Powerful Verint Speech Analytics system zeros in on average hold times; identifies actions to improve First Contact Resolution by reducing repeat calls

News

Sabio deploys Verint Speech Analytics solution across BGL Group’s UK contact centre network

LONDON – 10th January 2017 –BGL Group, a leading digital distributor of household financial products to more than eight million customers, engaged Sabio to deploy Speech Analytics solution across BGL’s UK contact centres employing some 1,300 people. 

Case Study

HomeServe plc, one of the UK’s leading home assistance companies, is working with contact centre technology specialist Sabio to deploy a powerful Verint speech analytics solution to help optimise engagement and improve the HomeServe customer journey.

Article

Speaking earlier this year at the World Economic Forum’s annual meeting in Switzerland, Google’s co-founder Sergey Brin admitted that he under-estimated the sheer power of the AI revolution

News

Customer contact technology specialist Sabio highlights the '7 Key AI Technologies that can deliver customer engagement benefits today’

Blog

 A recent Harvard Business Review article on data strategy suggested that – on average – less than half an organisation’s structured data is actively used in making decisions.