Sabio, the Contact Centre Specialist Transforming Customer Contact 

OnDemand

OnDemand

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Managing what’s happening across your social spaces

Integrating social media into your broader contact centre analytics activities

Maintaining a consistent customer experience across all key customer touch points is an essential part of today’s successful contact strategies, and that consistency also needs to extend to reporting.

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Instant access to best practice Verint Workforce Optimisation technologies

Comprehensive WFO functionality powered by Sabio’s cloud contact centre infrastructure

Sabio OnDemand powered by Verint takes advantage of our comprehensive international virtual cloud-based hosting capability to deliver best practice Verint Workforce Optimisation technologies backed by Sabio’s proven in-depth contact centre expertise.

Fact Sheet

Sabio-OnDemand-AvayaSabio OnDemand powered by Avaya delivers private, virtual cloud based multi-channel communications giving you the flexibility of hosted services coupled with Sabio's unique and in-depth contact centre expertise.

Fact Sheet

Sabio onDemand powered by Verint cover image - workforce optimisation contact centre technologySabio OnDemand powered by Verint delivers a complete, flexible, instant access Workforce Optimisation solution from the global market leader, Verint.

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All the benefits of an enterprise-class Avaya contact centre delivered via the cloud

Sabio OnDemand powered by Avaya – your virtual, cloud contact centre solution

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Sabio, the leading contact centre technology specialist, has launched Sabio OnDemand – a powerful, fully-integrated hosted offering that provides contact centre operators with access to the world’s most popular Customer Engagement Solutions from Avaya.

Blog

This year’s ContactBabel research into the state of the contact centre technology market clearly showed that, when it comes to the use of hosted services,

Blog

 1.  On Demand – for some organisations, the benefits of Workforce Management are clear but the initial investment and often inflexible software licencing can make procurement challenging.

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Sabio, the leading contact centre technology specialist, has added comprehensive Workforce Optimisation capabilities from Verint® Systems Inc. to its new Sabio OnDemand cloud-enabled hosted contact centre offering.

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Delivering world-class contact centre technologies via the cloud

Setting the standard for cloud contact centre solutions with Sabio OnDemand

While 61% of organisations now use some form of cloud-based application, contact centre operations lag behind in their use of cloud solutions. A key reason for this has been the lack of a solution that successfully combines the strength of a true enterprise contact centre platform with the flexibility and cost advantages of cloud deployment.

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For our 'Find a cloud with a platinum lining' events, Sabio sought out two of the country's most prestigious, high-rise venues where our attendees could get even closer to the clouds!

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Avaya has presented customer contact specialist Sabio with the Technical Excellence Award at the Avaya Annual Partner Event held this year at the Royal Opera House in London.

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For organisations wanting to optimise investment in their Avaya CS1000 platform, but still not miss out on the opportunities offered by the latest open standard SIP architectures, 

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Contact centre technology that's right for your business

Full range of customer contact propositions, from flexible, hosted applications to bespoke end-to-end solutions supporting upwards of 20,000 agent seats

Sabio recognises that it's important to have a customer contact technology solution that matches both your current and evolving customer service needs.

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Designing the right customer contact experience with Sabio

Solving your customer engagement challenges

At the heart of Sabio's delivery capability is a structured and proven design process that creates the customer contact strategies and solutions that help you to Transform Contact Centre performance.

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Contact Centre platforms for today's multi-channel customers

Finding the right communications platform for your evolving contact needs

Your evolving customer engagement strategy means that it's critical to have the right contact centre technology infrastructure in place to support all your evolving integrated voice, multi-channel and digital routing needs.

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Industry-leading engineering implementation skills

Getting your customer contact solution up and running

Once we've clearly understood the scope of your customer engagement challenges, your Sabio team then works hand in hand with your project team and other internal resources on the implementation of your solution.

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Delivering the industry's first truly enterprise-class hosted contact centre solution

Providing the security of Avaya and Verint contact centre technology with the backing of Sabio's proven hosted expertise

With our Sabio OnDemand hosted offering Sabio is the first technology specialist to successfully bridge the gulf between providing enterprise contact centre cloud functionality and delivering it via a cost-effective deployment model.

News

Sabio, the leading contact centre technology specialist, received the "Marketing Partner of the Year" Award at the Verint® Systems Annual Partner Summit that took place in Barcelona last month. 

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Helping customers through all aspects of their cloud migration

Simplifying the migration to your cloud contact centre solution

With our new OnDemand cloud contact centre proposition, Sabio is directly addressing the relatively small scale but potentially complex requirements of small to medium size organisations to take advantage of cloud-based customer engagement technologies.

Blog

Being aware of a customer's context and providing appropriate support for customers at each stage of their engagement with a business is now more crucial than ever before.

Blog

With so many different technologies and opportunities available, it’s often daunting for contact centre management to determine exactly what to do next to improve customer experience.

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DX (Group) plc, the leading independent logistics and parcel distribution company operating across the UK and Ireland, has chosen customer contact technology specialist Sabio to deploy a hosted communications platform that makes it much easier for customers to contact the company.

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With around half of UK companies already using some form of cloud-based service within their business, it can seem surprising that less than a quarter have actually deployed a hosted solution within their customer contact operations.

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Sabio hosted solution delivers increased customer engagement flexibility, full PCI card payment compliance, as well as an 80% reduction in call charges for AutoRestore following transition to SIP