Sabio, the Contact Centre Specialist Transforming Customer Contact
Integrating social media into your broader contact centre analytics activities
Maintaining a consistent customer experience across all key customer touch points is an essential part of today’s successful contact strategies, and that consistency also needs to extend to reporting.
Comprehensive WFO functionality powered by Sabio’s cloud contact centre infrastructure
Sabio OnDemand powered by Verint takes advantage of our comprehensive international virtual cloud-based hosting capability to deliver best practice Verint Workforce Optimisation technologies backed by Sabio’s proven in-depth contact centre expertise.
Sabio OnDemand powered by Avaya delivers private, virtual cloud based multi-channel communications giving you the flexibility of hosted services coupled with Sabio's unique and in-depth contact centre expertise.
Sabio OnDemand powered by Verint delivers a complete, flexible, instant access Workforce Optimisation solution from the global market leader, Verint.
Sabio OnDemand powered by Avaya – your virtual, cloud contact centre solution
Sabio, the leading contact centre technology specialist, has launched Sabio OnDemand – a powerful, fully-integrated hosted offering that provides contact centre operators with access to the world’s most popular Customer Engagement Solutions from Avaya.
This year’s ContactBabel research into the state of the contact centre technology market clearly showed that, when it comes to the use of hosted services,
1. On Demand – for some organisations, the benefits of Workforce Management are clear but the initial investment and often inflexible software licencing can make procurement challenging.
Sabio, the leading contact centre technology specialist, has added comprehensive Workforce Optimisation capabilities from Verint® Systems Inc. to its new Sabio OnDemand cloud-enabled hosted contact centre offering.
Setting the standard for cloud contact centre solutions with Sabio OnDemand
While 61% of organisations now use some form of cloud-based application, contact centre operations lag behind in their use of cloud solutions. A key reason for this has been the lack of a solution that successfully combines the strength of a true enterprise contact centre platform with the flexibility and cost advantages of cloud deployment.
For our 'Find a cloud with a platinum lining' events, Sabio sought out two of the country's most prestigious, high-rise venues where our attendees could get even closer to the clouds!
Avaya has presented customer contact specialist Sabio with the Technical Excellence Award at the Avaya Annual Partner Event held this year at the Royal Opera House in London.
For organisations wanting to optimise investment in their Avaya CS1000 platform, but still not miss out on the opportunities offered by the latest open standard SIP architectures,
Full range of customer contact propositions, from flexible, hosted applications to bespoke end-to-end solutions supporting upwards of 20,000 agent seats
Sabio recognises that it's important to have a customer contact technology solution that matches both your current and evolving customer service needs.
Solving your customer engagement challenges
At the heart of Sabio's delivery capability is a structured and proven design process that creates the customer contact strategies and solutions that help you to Transform Contact Centre performance.
Finding the right communications platform for your evolving contact needs
Your evolving customer engagement strategy means that it's critical to have the right contact centre technology infrastructure in place to support all your evolving integrated voice, multi-channel and digital routing needs.
Getting your customer contact solution up and running
Once we've clearly understood the scope of your customer engagement challenges, your Sabio team then works hand in hand with your project team and other internal resources on the implementation of your solution.
Providing the security of Avaya and Verint contact centre technology with the backing of Sabio's proven hosted expertise
With our Sabio OnDemand hosted offering Sabio is the first technology specialist to successfully bridge the gulf between providing enterprise contact centre cloud functionality and delivering it via a cost-effective deployment model.
Sabio, the leading contact centre technology specialist, received the "Marketing Partner of the Year" Award at the Verint® Systems Annual Partner Summit that took place in Barcelona last month.
Simplifying the migration to your cloud contact centre solution
With our new OnDemand cloud contact centre proposition, Sabio is directly addressing the relatively small scale but potentially complex requirements of small to medium size organisations to take advantage of cloud-based customer engagement technologies.
Being aware of a customer's context and providing appropriate support for customers at each stage of their engagement with a business is now more crucial than ever before.
With so many different technologies and opportunities available, it’s often daunting for contact centre management to determine exactly what to do next to improve customer experience.
DX (Group) plc, the leading independent logistics and parcel distribution company operating across the UK and Ireland, has chosen customer contact technology specialist Sabio to deploy a hosted communications platform that makes it much easier for customers to contact the company.
With around half of UK companies already using some form of cloud-based service within their business, it can seem surprising that less than a quarter have actually deployed a hosted solution within their customer contact operations.
Sabio hosted solution delivers increased customer engagement flexibility, full PCI card payment compliance, as well as an 80% reduction in call charges for AutoRestore following transition to SIP
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