Sabio, the Contact Centre Specialist Transforming Customer Contact
CSAT scores confirm Sabio support leadership across key Avaya, Nuance and Verint solutions
Sabio, the customer contact technology specialist, has announced a UK partnership with LivePerson to add its powerful LiveEngage real-time engagement and online/mobile chat offerings to Sabio's portfolio of best practice customer contact technology solutions.
Beagle Street, the BGL Group's online life insurance provider, has gone live with a web chat solution from Sabio to further optimise their digital customer experience. Sabio has deployed web chat technology from LivePerson to make a live chat service available to those Beagle Street customers who need additional support to help them complete their online interactions.
Digital engagement is already playing a role in helping public sector bodies to better serve their customers by providing assistance in real-time to customers using web chat.
Providing the feedback needed to measure livechat effectiveness
Today’s ‘messaging economy’, encouraging customers to send and receive information at their convenience, is all about giving consumers more choice. However with so many messaging channels available, it’s all too easy for service providers to get the balance wrong.
Incorporated in 1998, Sabio has shared the same vision of a business from day one: a company built on strong ethics, and dedicated to providing excellent customer service through innovative technology solutions.
Helping organisations to optimise the performance of their critical digital engagement channels
Sabio is focused on delivering exceptional customer contact strategies, so LivePerson – with its ability to put rich mobile, social and messaging technologies at the forefront of digital commerce and service strategies – is a logical addition to Sabio’s portfolio of best-of-breed customer engagement technology solutions.
Taking responsibility for all your customer contact technology needs
There's increasing evidence that those organisations that consistently deliver award-winning service create more loyal customers, secure greater value and – ultimately – outperform their competitors.
Partnering with market leaders to bring best-of-breed technology solutions to our customers
As a leading independent contact centre technology specialist, Sabio identifies and deploys only those technologies that meet the highest performance standards.
BGL Group works with Sabio to deploy latest LivePerson webchat technology as part of integrated Self Service Centre. Webchat success recognised in recent UK National Contact Centre Awards, BGL Group wins Webchat Team of the Year
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