Sabio, the Contact Centre Specialist Transforming Customer Contact 

Interaction Management

Interaction Management

Article

Streamline agent performance with Unified Desktop solutions

Free your agents to focus on customers rather than systems complexity

Agents of course want to do their job effectively, but it’s surprising how often they are left to struggle with a disparate mix of multiple software applications, systems and databases in order to help customers.

Article

Real-time multimedia communications with WebRTC

Seamless real-time customer escalation from the web to the contact centre

One technology that is set to simplify the integration of real-time communications to all your apps, websites and online services is WebRTC (Web Real-Time Communication), the open source project initially acquired by Google and now made available on an open-source basis. WebRTC effectively turns the Web into an open communication platform enabling your customers to make audio and video calls, send IMs or post documents, images and other media directly from their Web browsers.