Sabio, the Contact Centre Specialist Transforming Customer Contact 

Hosted

Hosted

News

Sabio, the customer contact technology specialist, has listed what it believes will be the Top 15 Customer Contact Technology Trends driving successful customer engagement strategies in 2015.

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Providing pro-active customer support through business text messaging

Comprehensive cloud SMS messaging capability

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Instant access to best practice Verint Workforce Optimisation technologies

Comprehensive WFO functionality powered by Sabio’s cloud contact centre infrastructure

Sabio OnDemand powered by Verint takes advantage of our comprehensive international virtual cloud-based hosting capability to deliver best practice Verint Workforce Optimisation technologies backed by Sabio’s proven in-depth contact centre expertise.

Fact Sheet

Sabio-OnDemand-AvayaSabio OnDemand powered by Avaya delivers private, virtual cloud based multi-channel communications giving you the flexibility of hosted services coupled with Sabio's unique and in-depth contact centre expertise.

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With best practice organisations increasingly treating customer service delivery as a critical business differentiator,

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Sabio, the leading contact centre technology specialist, has launched Sabio OnDemand – a powerful, fully-integrated hosted offering that provides contact centre operators with access to the world’s most popular Customer Engagement Solutions from Avaya.

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This year’s ContactBabel research into the state of the contact centre technology market clearly showed that, when it comes to the use of hosted services,

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Sabio, the leading contact centre technology specialist, has added comprehensive Workforce Optimisation capabilities from Verint® Systems Inc. to its new Sabio OnDemand cloud-enabled hosted contact centre offering.

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Delivering world-class contact centre technologies via the cloud

Setting the standard for cloud contact centre solutions with Sabio OnDemand

While 61% of organisations now use some form of cloud-based application, contact centre operations lag behind in their use of cloud solutions. A key reason for this has been the lack of a solution that successfully combines the strength of a true enterprise contact centre platform with the flexibility and cost advantages of cloud deployment.

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Addressing all your connectivity and hosting needs

Streamlining your supply chain thanks to Sabio’s end-to-end responsibility

Traditionally, organisations deploying specialist customer contact technology solutions have always had to deal with a range of additional suppliers to resolve all their telephony and hosting requirements.

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Industry-leading engineering implementation skills

Getting your customer contact solution up and running

Once we've clearly understood the scope of your customer engagement challenges, your Sabio team then works hand in hand with your project team and other internal resources on the implementation of your solution.

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Helping customers through all aspects of their cloud migration

Simplifying the migration to your cloud contact centre solution

With our new OnDemand cloud contact centre proposition, Sabio is directly addressing the relatively small scale but potentially complex requirements of small to medium size organisations to take advantage of cloud-based customer engagement technologies.

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With so many different technologies and opportunities available, it’s often daunting for contact centre management to determine exactly what to do next to improve customer experience.

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DX (Group) plc, the leading independent logistics and parcel distribution company operating across the UK and Ireland, has chosen customer contact technology specialist Sabio to deploy a hosted communications platform that makes it much easier for customers to contact the company.

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With around half of UK companies already using some form of cloud-based service within their business, it can seem surprising that less than a quarter have actually deployed a hosted solution within their customer contact operations.