Sabio, the Contact Centre Specialist Transforming Customer Contact
Earlier this month I read about how Ofcom, the UK telecoms regulator, has received a government grant to examine how blockchain technology could be applied to improve the way that our phone numbers are managed. And, unlike most of the blockchain stories I see, it actually came across as a potentially useful application.
In its Top 10 Strategic Technology Trends for 2019, analyst firm Gartner rightly highlights how conversational platforms are reshaping the way that customers interact with brands. However, from a CX perspective, it’s essential that brands are also smart about how they integrate this core technology into their customer engagement infrastructure.
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