Sabio, the Contact Centre Specialist Transforming Customer Contact
In this video case study, Greg Reed, Chief Marketing Officer at HomeServe discusses his key findings from the study visit to Silicon Valley, how Consumer Technology Trends are impacting HomeServe as well as his highlights from the Amazon and Facebook sessions.
In this video Jayne Lansdell, Associate Director at BGL Group discusses her key findings from the study visit to Silicon Valley, how Consumer Technology Trends are impacting The BGL Group as well as his highlights from the Nuance session.
In this video Steve Carson, Director of Retail and Customer Operations at Home Retail Group discusses his key findings from the study visit to Silicon Valley.
In this video case study, Martin Broom, Director of Operational Strategy and Planning at Saga discusses his key findings from the study visit to Silicon Valley, how Consumer Technology Trends are impacting Saga as well as his highlights from the Amazon and Google sessions.
At a time when much of the momentum in terms of re-inventing the customer journey seems to be focused on activities at Google and Facebook, it was fascinating to see Microsoft detail its plans for intelligent engagement at its Build 2016 event last week.
The news last month of Enfield Council’s intention to deploy virtual assistant technology to help simplify its customer contact activities served to re-affirm the pressure that local authorities and councils are under to optimise service delivery.
I’m always keen to see how organisations actually deliver when it comes to customer contact innovation, particularly in terms of joining up their service offer across multiple channels.
Returning from the Avaya ENGAGE event held in Dubai last week, my key takeaway impression was of a highly confident organisation with an impressive product roadmap.
Whether it’s deploying machine learning to write a new Friends script, applying the power of IBM’s Watson supercomputer to create an entire trailer for a movie, or Sony putting it’s software to work to generate a new song in the style of The Beatles 2016 has certainly been the year when Artificial Intelligence placed itself firmly on the agenda.
When Google introduced its Duplex AI service at the company’s recent conference it took a lot of people by surprise as it seemed like such a major leap forward.
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