Sabio, the Contact Centre Specialist Transforming Customer Contact 

Customer Satisfaction

Customer Satisfaction

Article

Building a Customer and Employee Engagement Reporting strategy using an actionable insight platform.

Embedding Customer Effort at the heart of your continuous improvement program to drive up NPS and CSAT scores

Traditional Customer Satisfaction (CSAT) is an important contact centre metric, but it doesn’t always give a realistic indication of your overall level of customer satisfaction – largely because it’s often based on the most recent contact.