Sabio, the Contact Centre Specialist Transforming Customer Contact
Sabio's consultancy team is focused on helping contact centres to improve sales, productivity, quality and customer service through better use of technology, process optimisation and a focus on people. Our team consists of industry experts with real-life experience at running award winning contact centres.
Today’s technology consultancy approaches are all about delivering best practice strategies and solutions
Leeds City Council is building on the success of its best practice customer contact centre with the addition of powerful web chat capabilities.
Sabio's consultancy team work with the world's leading organisations to help them to develop world class customer contact strategies
The first step in defining a world class customer contact strategy is to understand where you are today and where you should be focussing your resources. Some of our clients are literally building a customer service strategy from scratch, others are much more advanced on their journey.
Too many technology projects fail to deliver on their stated goals. Organisations are repeatedly failing to take advantage of new technology deployments to improve their business
Sabio believes that technology should act as a catalyst to improve the performance of your business. Whilst some business benefits can be gained by simply replacing old technology with new, this does not represent success alone.
Solving your customer engagement challenges
At the heart of Sabio's delivery capability is a structured and proven design process that creates the customer contact strategies and solutions that help you to Transform Contact Centre performance.
Benchmarking performance against industry best practice
Given the complexity of today's customer engagement challenges, sometimes you need to look beyond immediate technical issues to directly address underlying business requirements.
Optimising the impact of your Sabio solution
It's important that you get the best value from your technology solutions, and Sabio's Consultancy team brings the deep expertise you need to ensure project success.
Consultants at customer service technology specialist Sabio have identified eight key factors that can help organisations engage more effectively through their webchat deployments. Webchat is now one of the fastest-growing digital customer service channels, with 37% of customers now regularly using webchat – a higher proportion than channels such as Facebook or Twitter.
Contact Centre support services vary significantly. They can range from “product support” offerings through to fully outsourced or managed services and of course many variations in between.
LV=, the UK’s most trusted and recommended insurer, has selected contact centre technology specialist Sabio to support its business-critical Avaya contact centre infrastructure.
© 2018 Sabio Ltd, Co. No. 03644452