Sabio, the Contact Centre Specialist Transforming Customer Contact
Interactively guiding customers to find information for themselves
Chatbot technology provides customers with the chance to engage immediately in conversations, and secure rapid resolution for standard self-service enquiries. At the same time, it also gives contact centre operators a proven way to challenge demand by effectively reducing the volume of calls from those customers who struggle to find the information they are looking for online.
This week’s Amazon Prime Day clearly signals the scale and influence of Amazon’s operations – particularly with the recent news that more than two-thirds of US homes are now signed-up Prime members.
While previous generation virtual assistants were little more than front-ends to a knowledge base, today’s intelligent assistants are taking things to the next level with full conversational interactions – whether via chatbots in messaging threads or through virtual assistants embedded into the web journey.
For years it’s been accepted that a bad IVR interaction can damage the overall customer experience. So why are some organisations now in danger of repeating the same mistakes when it comes to deploying the latest AI-powered chatbot solutions?
Join us for the webinar: The Digital Customer Experience: What Does Great Look Like?
14:00PM (UK) - Tuesday 5th February 2019
© 2018 Sabio Ltd, Co. No. 03644452