Sabio, the Contact Centre Specialist Transforming Customer Contact
Transforming how your organisation engages with customers
At Sabio we understand that the kind of agility delivered via today’s best practice communications platforms is the critical component underpinning your current and future customer engagement initiatives.
It's very easy to get confused by all the different routing techniques and approaches currently available. Which one is likely to be most appropriate for your organisation's current state of development?
Delivering cost-effective customer service in difficult market conditions.
Optimising the customer journey with intelligent dynamic routing
With customer service expectations continuing to increase, it’s even more important for organisations to route interactions as quickly as possible correctly to resolve customer issues.
Reducing customer effort and securing operational savings
It’s estimated that around 20% of overall UK contact centre talk time is currently focused on critical Customer ID & Verification activities, so applying automation to these functions can secure huge dividends – particularly in terms of reducing customer effort and securing operational savings.
Comprehensive portfolio of hosted, prepackaged and tailored customer contact technologies
Customer satisfaction is critical to your business success, so it’s essential that you have the right contact centre infrastructure in place to help deliver the kind of intelligent, personalised service your customers increasingly demand.
Tighter integration between your online channels and the contact centre
Given that over 60% of customers have already been online before getting in touch with an organisation, it makes increasing sense to make the transition between online and live interactions as easy as possible with a growing range of click-to-call options.
Keeping your technology solutions performing at the highest level
At Sabio we work closely with our technology partners, building the insight we need to help you optimise both the operational, technical and financial performance of your contact centre technology solutions.
Taking advantage of a clear Reference Architecture for consistent communications
At Sabio we understand that deploying advanced UC and contact centre solutions can be complex, and that organisations rarely start with a blank sheet of paper.
Simplifying platform innovation while also enhancing customer flexibility
To cope with accelerating customer engagement demands, your core enterprise solutions such as the Avaya Aura® Platform need to be more open and flexible, yet still deliver the highest levels of reliability and security, with a network that delivers redundancy for high availability and fault tolerance.
Moving beyond traditional wallboards with intelligent displays
While many contact centres still have traditional wallboards in place, in reality these can often prove more of a distraction than a benefit – with large LED screens simply loading up stress levels by reminding agents of the queues that are building up.
Simplify and enhance your business workflows and processes with UC
Research shows that as organisations continue to evolve their Unified Communications strategies, it’s their voice-centric requirements that are at the heart of this drive. A key reason for this is the continued evolution of the corporate network; no longer just a simple pipe - today’s UC-enabled networks effectively operate as an applications-aware resource that can help to positively impact your performance and productivity.
Optimising the impact of your Sabio solution
It's important that you get the best value from your technology solutions, and Sabio's Consultancy team brings the deep expertise you need to ensure project success.
1. Make sure you're taking full advantage of the features you've already paid for – optimising ACD performance is all about making the most of what you've got.
According to a recent Which? survey, the phrase ‘your call is valued’ is the most irritating message for customers to hear when they’re held in a queue waiting to speak to an agent. Almost half of those surveyed finding the phrase annoying, particularly when they were already being inconvenienced.
© 2018 Sabio Ltd, Co. No. 03644452