Sabio, the Contact Centre Specialist Transforming Customer Contact 

Verint

Verint

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Sabio 1st to market with Avaya/Verint 15.1 WFO Training

New role-based training courses to help you make the most of the latest Avaya/Verint Workforce Optimisation suite

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Achieving true contact centre Workforce Optimisation success

Taking advantage of Sabio’s unrivalled WFO capabilities

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Increasing your agent value through Workforce Management

Reducing costs and increasing utilisation for a rapid ROI

By introducing Workforce Management (WFM) into your business, you can ensure you have the right number of skilled people in the right place at the right time to pro-actively respond to the demands of your customers and effectively adapt to change.

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Improving performance through quality monitoring and call monitoring software

Enabling more effective customer interactions with an integrated Quality Monitoring approach

Monitoring the quality of interactions between your staff and your customers is crucial to ensuring a superior customer service.

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Turning customer feedback into customer insight

Understanding your customers to deliver an improved experience

It is essential to listen to your customers’ feedback; not only to be successful, but in many cases, just to survive.

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Find out what your customers are really saying with Speech and Text Analytics

Turning contact channel data into intelligent, actionable information

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Improving contact centre agent performance through Performance Management

Supporting agent development to help reduce agent attrition

Performance management is the process of delivering role-specific, relevant information to individuals on a regular and frequent basis to positively influence their performance in line with corporate business objectives. Agents, managers and executives should all be provided with a targeted set of Key Performance Indicators (KPIs) that are aligned with each.

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Achieving continuous agent development through eLearning and Coaching

Deploying tailored training to help your agents deliver increased customer satisfaction

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Improving the quality of your customer interactions

Enhancing performance through increased compliance and continuous improvement

Whether for compliance needs or for business development, call recording can save you money.

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Setting the standard for intelligent contact centre support

CSAT scores confirm Sabio support leadership across key Avaya, Nuance and Verint solutions

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Verint Witness Actionable Solutions offers Workforce Management to help multi-site, multimedia contact centres simplify call centre and multimedia contact centre forecasting and scheduling, while providing performance management and eLearning capabilities.

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The only third party organisation in the UK certified by Verint to design, implement, train and support the full Verint Witness Actionable Solutions suite. Recognised within Verint for its technical and operational knowledge of applying the suite to both the contact centre and the back office of an enterprise, Sabio is widely recognised for its market leading knowledge and experience of Verint Witness Actionable Solutions.

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Verint Witness Actionable Solutions’ Recording offers recording solutions to meet a wide range of business needs.

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Verint Witness Actionable Solutions offers Quality Monitoring, a powerful contact centre quality monitoring solution

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Verint Speech Analytics can mine recorded customer interactions to help surface the intelligence essential for building effective customer strategies.

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The Verint Workforce Optimisation, Workforce Management, and Quality Monitoring solution packages come with built-in contact centre performance management functionality that enables you to track and analyze the performance of agents, groups, and your contact centre as a whole.

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Verint Witness Actionable Solutions offers eLearning and automated training solutions to help contact centres build employee skills — and customer satisfaction.

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Customer Feedback provides online real time customer surveys that can help you measure and influence customer satisfaction.

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Delivering high quality training for the world’s leading contact centre technologies

Offering an extensive, role-specific portfolio of courses covering key Avaya, Verint and Sabio technologies

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Sabio, the specialist contact centre and unified communications systems integrator, has launched Sabio Training – a dedicated practice focused on providing organisations with the skills needed to optimise contact centre performance.

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Unibet, one of the largest online gambling operators in the European market, has selected Sabio to implement a next generation multi-channel contact solution to fully transform its international customer service capability.

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Helping you take advantage of vendor-based initiatives

Keeping your technology solutions performing at the highest level

At Sabio we work closely with our technology partners, building the insight we need to help you optimise both the operational, technical and financial performance of your contact centre technology solutions.

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Putting Speech and Text Analytics at the core of your Reporting strategies

Offering a more holistic view of the customer experience

Gathering, analysing and acting on what your customers say is critical to improving loyalty and reducing customer effort – and can have a significant impact on reducing your operational costs.

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Instant access to best practice Verint Workforce Optimisation technologies

Comprehensive WFO functionality powered by Sabio’s cloud contact centre infrastructure

Sabio OnDemand powered by Verint takes advantage of our comprehensive international virtual cloud-based hosting capability to deliver best practice Verint Workforce Optimisation technologies backed by Sabio’s proven in-depth contact centre expertise.

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Integrated Support and Maintenance capabilities

Providing the right support services for the right customers

With over 15 years’ experience in delivering and supporting critical contact centre and communications solutions from vendors such as Avaya, Verint, Nuance and Semafone, Sabio really understands your Support needs.

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Reducing risk and increasing accountability with Sabio Managed Services

Ensuring end-to-end management, best practice and performance of your core customer contact technologies

As your customer service technologies become more complex, it makes sense to work with a best practice contact centre specialist that can assume responsibility for the technical performance of your customer service infrastructure.

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Sabio onDemand powered by Verint cover image - workforce optimisation contact centre technologySabio OnDemand powered by Verint delivers a complete, flexible, instant access Workforce Optimisation solution from the global market leader, Verint.

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We think that Customer Experience should be Brilliant

Incorporated in 1998, Sabio has shared the same vision of a business from day one: a company built on strong ethics, and dedicated to providing excellent customer service through innovative technology solutions.

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This year’s ContactBabel research into the state of the contact centre technology market clearly showed that, when it comes to the use of hosted services,

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With effective customer engagement proving increasingly critical for organisations of all sizes, it's essential that customer service providers have the right support and service infrastructure in place to protect their core contact technology solutions.

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Sabio, the leading contact centre technology specialist, has added comprehensive Workforce Optimisation capabilities from Verint® Systems Inc. to its new Sabio OnDemand cloud-enabled hosted contact centre offering.

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Delivering world-class contact centre technologies via the cloud

Setting the standard for cloud contact centre solutions with Sabio OnDemand

While 61% of organisations now use some form of cloud-based application, contact centre operations lag behind in their use of hosted solutions. A key reason for this has been the lack of a solution that successfully combines the strength of a true enterprise contact centre platform with the flexibility and cost advantages of cloud deployment.

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Maximising your return on UC and contact centre technology training

Role-based training to help you make the most of your Avaya, Verint and Nuance solutions

We are passionate about ensuring that every client maximises the return on the investment they make in the training solutions we implement for them.

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For our 'Find a cloud with a platinum lining' events, Sabio sought out two of the country's most prestigious, high-rise venues where our attendees could get even closer to the clouds!

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Comprehensive Training for the entire Verint Workforce Optimisation suite

Sabio is the only vendor to support all Verint’s key WFO technologies

As a long-standing Verint Premier Partner, Sabio has an unrivalled track record of expertise in supporting Workforce Optimisation customers with comprehensive Training for the full Workforce Optimisation solution range.

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Bespoke Sabio Training consultancy service

Building a programme to meet precise organisational needs

Sabio offers an extensive range of role specific courses covering Verint, Avaya and Sabio solutions as well as a comprehensive suite of contact centre professional training.

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Helping your organisation deliver award-winning customer service

Taking responsibility for all your customer contact technology needs

There's increasing evidence that those organisations that consistently deliver award-winning service create more loyal customers, secure greater value and – ultimately – outperform their competitors. 

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Addressing all your connectivity and hosting needs

Streamlining your supply chain thanks to Sabio’s end-to-end responsibility

Traditionally, organisations deploying specialist customer contact technology solutions have always had to deal with a range of additional suppliers to resolve all their telephony and hosting requirements.

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Understanding your business and support needs

Comprehensive Consultancy & Support Services capabilities –delivered through a single, integrated services wrap

Before making the right technology solutions, it’s essential that organisations understand just what best practice performance will look like for their own customer engagement strategies.

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Meeting your own specific customer contact needs

Proven Application Development capability

Sabio's wealth of specialist contact centre experience means we're ideally placed to provide organisations with pre-packaged solutions based on technology from leading vendors such as Avaya, Verint and Nuance.

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Delivering the industry's first truly enterprise-class hosted contact centre solution

Providing the security of Avaya and Verint contact centre technology with the backing of Sabio's proven hosted expertise

With our Sabio OnDemand hosted offering Sabio is the first technology specialist to successfully bridge the gulf between providing enterprise contact centre cloud functionality and delivering it via a cost-effective deployment model.

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Sabio, the leading contact centre technology specialist, received the "Marketing Partner of the Year" Award at the Verint® Systems Annual Partner Summit that took place in Barcelona last month. 

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Enhanced Support

Here at Sabio, the UK's leading independent Contact Centre technology specialist, we understand that choosing the right Support provider is fundamental to
you and your organisation.

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Helping customers through all aspects of their hosted deployment

Simplifying the migration to your hosted contact centre solution

With our new OnDemand hosted proposition, Sabio is directly addressing the relatively small scale but potentially complex requirements of small to medium size organisations to take advantage of cloud-based customer engagement technologies.

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Sabio's open public training courses provide an ideal complement to your onsite or CBT based training program. Whether you are looking for a cost effective way to train new staff members or to develop a new specialist skill, public course maybe the answer.

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Working with world-class technology partners

Partnering with market leaders to bring best-of-breed technology solutions to our customers

As a leading independent contact centre technology specialist, Sabio identifies and deploys only those technologies that meet the highest performance standards.

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Building a Customer and Employee Engagement Reporting strategy using an actionable insight platform.

Embedding Customer Effort at the heart of your continuous improvement program to drive up NPS and CSAT scores

Traditional Customer Satisfaction (CSAT) is an important contact centre metric, but it doesn’t always give a realistic indication of your overall level of customer satisfaction – largely because it’s often based on the most recent contact.

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Sabio has won a contract to deliver support for Greater Manchester Police's advanced Workforce Management (WFM) solution.

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Like the sound of analytics but not sure what the benefits are or how to get started?

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London’s impressive Roof Gardens, complete with its roaming flamingoes, was the venue for Sabio’s recent ‘Sound of Success’ event this month.