Cover CarringtonCarrHow Sabio has worked with Carrington Carr to deploy a powerful communications and contact centre infrastructure based on Avaya Aura Contact Centre technology.

In addition, Sabio has implemented an Impact 360® 100% call recording capability to ensure full compliance, and provides Carrington Carr with a comprehensive support service across all key contact centre technologies.

Operational Challenge

The Carrington Carr Group specialise in end-to-end customer fulfilment of innovative financial services. The Group needed a robust communications and contact centre infrastructure to support its expanding business. The company also wanted to replace its resource-intensive compliance recording system with a more cost-effective approach. With Carrington Carr continuing to grow, it was also important to have a flexible technology platform that could accommodate change within the business, be scalable and support new sales initiatives..

Sabio Solution

Carrington Carr selected Sabio to implement a new contact centre and telephony infrastructure and a 100% call recording solution. Sabio also deployed the latest Avaya Aura Communication Manager solution to increase business agility and consolidate the company's hardware footprint. Sabio's own Consultancy team worked with Carrington Carr to provide a forward roadmap to help position the business for future growth.

Results Delivered

  • Deployment of a robust Avaya communications infrastructure that has eradicated downtime for Carrington Carr's key contact centre and telephony activities. This is now protecting critical sales functions where previous system issues had negatively impacted the business
  • Implemented 100% Impact 360® Call Recording solution, removing requirement for full time in-house compliance team
  • Migrated to latest Avaya communications platform, reducing hardware footprint and improving business agility
  • Sabio is providing ongoing Consultancy support to provide access to current contact centre best practices

 

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