When you're looking to improve the performance of your contact centre, a good place to start is to see what others have done. Below are just some examples of how Sabio Group has helped companies improve their customer experience, reduce their costs or improve their agent satisfaction.
A brand like Which? comes with incredible integrity and high customer expectations. For Which? Mortage Advisers, being recognised as impartial independent experts that look at every available mortgage to identify the best deal that's right for their customers is at the heart of the service they provide.
How Brewin Dolphin, one of the UK's largest independently-owned private client wealth managers, implemented a resilient communications infrastructure and comprehensive call recording solution.
How Business Stream, Scotland's leading non-domestic water supplier with some 96,000 customers, selected and worked with Sabio to establish a new best practice contact centre infrastructure based on core Avaya and Verint technology.
How Sabio has worked with Carrington Carr to deploy a powerful communications and contact centre infrastructure based on Avaya Aura Contact Centre technology.
Bright's customer, Co-op, turned conversations into insights and won best Voice of the Customer award at the ECCCSAs. The Co-op is a British consumer co-operative with a diverse family of retail businesses owned by 4 million active members.
Greater Manchester Police (GMP) had a requirement to create a centralised resource management function to support its complex call handling and radio dispatch activities.
Working with Sabio, Home Retail Groups major contact centre transformation project is set to unlock significant operational savings through the deployment of an integrated suite of technology solutions from vendors including Avaya, Verint, Nuance and Conversocial.
Indigo Lighthouse Group's Customer Service Department and Contact Centre services clients and their customers across Europe.
How Sabio has worked with Lebara, one of Europe's leading telecoms operators for migrant communities, to support the company's best practice customer service operations with a powerful Avaya-based contact centre technology infrastructure.
Havering Council selected Sabio to implement a solution based on core Avaya technology, and is now engaged on a major project to transform how it deals with customers, while at the same time saving money and safeguarding service standards.
LV= selected Sabio to support its business-critical Avaya Contact Centre infrastructure. In this video case study, Peter Sinden, Sales and Service Director LV GI, explains why LV= selected Sabio, the ease of the transition process, his thoughts on Sabio's 24/7/365 Support Centre and more.
Office Depot, the major global supplier of office products and services, has secured multiple savings and new found efficiencies.
For a major global cruise company such as P&O Cruises and Cunard,
In this video case study, Martin Broom, Director of Operational Strategy and Planning at Saga discusses his key findings from the study visit to Silicon Valley, how Consumer Technology Trends are impacting Saga as well as his highlights from the Amazon and Google sessions.
Improving the customer experience with a speech-enabled application based on Sabio's user-centred design approach.
Sabio has worked with Southwark Council to design and implement a powerful new Avaya-based multi-channel contact centre technology infrastructure to power the Council's new in-house customer service centre.
How Thames Water placed effective Workforce Management at the heart of its customer service operations.
How Vale of Glamorgan Council hit its First Contact Resolution target of 80 per cent by working with Sabio to implement an IP-based contact centre infrastructure.
Ensuring end-to-end delivery of core contact centre and communications technologies for Yorkshire Building Society