Sabio, the Contact Centre Specialist Transforming Customer Contact 

Case Studies

Case Studies

When you're looking to improve the performance of your contact centre, a good place to start is to see what others have done. Below are just some examples of how Sabio Group has helped companies improve their customer experience, reduce their costs or improve their agent satisfaction.

Cover ArkArk required Sabio to create a solution to achieve a high quality of care while maintaining a market leading speed of response.

Throughout an eight year relationship, Sabio have helped BCW Group plc to create a best in class call contact centre built on a resilient Avaya platform.

Sabio delivers an innovative voice self-service solution for BGL Group, delivering an award-winning customer experience.

Cover Brewin

How Brewin Dolphin, one of the UK's largest independently-owned private client wealth managers, implemented a resilient communications infrastructure and comprehensive call recording solution. 

Case Study: BusinessStream

How Business Stream, Scotland's leading non-domestic water supplier with some 96,000 customers, selected and worked with Sabio to establish a new best practice contact centre infrastructure based on core Avaya and Verint technology.

Cover CarringtonCarrHow Sabio has worked with Carrington Carr to deploy a powerful communications and contact centre infrastructure based on Avaya Aura Contact Centre technology.

Bright's customer, Co-op, turned conversations into insights and won best Voice of the Customer award at the ECCCSAs. The Co-op is a British consumer co-operative with a diverse family of retail businesses owned by 4 million active members.

As the UK's clear leader in legal expenses, DAS wanted to deliver an outstanding customer experience. Through partnering with Sabio, DAS have implemented Verint Speech Analytics and Workforce Management on a core Avaya platform.

Cover EurostarHow Sabio implemented a resilient, Avaya-based customer service infrastructure for Eurostar International to support the company as it evolves to compete in Europe's increasingly open-access world of on-rail competition.

Cover GreaterManchesterPoliceGreater Manchester Police (GMP) had a requirement to create a centralised resource management function to support its complex call handling and radio dispatch activities.

Working with Sabio, Home Retail Groups major contact centre transformation project is set to unlock significant operational savings through the deployment of an integrated suite of technology solutions from vendors including Avaya, Verint, Nuance and Conversocial.

HomeServe plc, one of the UK’s leading home assistance companies, is working with contact centre technology specialist Sabio to deploy a powerful Verint speech analytics solution to help optimise engagement and improve the HomeServe customer journey.

Case Study: Indigo Lighthouse

Indigo Lighthouse Group's Customer Service Department and Contact Centre services clients and their customers across Europe.

Sabio customer Lebara mobile wins awardHow Sabio has worked with Lebara, one of Europe's leading telecoms operators for migrant communities, to support the company's best practice customer service operations with a powerful Avaya-based contact centre technology infrastructure. 

Sabio worked with Leeds City Council to deliver a core Avaya Aura Communication Manager platform, deploy Verint's Impact 360 Workforce Optimisation suite and implement a live chat solution from LivePerson.

Case Study: London Borough Havering

Havering Council selected Sabio to implement a solution  based on core Avaya technology, and is now engaged on a major project to transform how it deals with customers, while at the same time saving money and safeguarding service standards.

LV= selected Sabio to support its business-critical Avaya Contact Centre infrastructure. In this video case study, Peter Sinden, Sales and Service Director LV GI, explains why LV= selected Sabio, the ease of the transition process, his thoughts on Sabio's 24/7/365 Support Centre and more.

Case Study: Integrated Workforce Optimisation Environment for Office DepotOffice Depot, the major global supplier of office products and services, has secured multiple savings and new found efficiencies. 

In this video case study, Martin Broom, Director of Operational Strategy and Planning at Saga discusses his key findings from the study visit to Silicon Valley, how Consumer Technology Trends are impacting Saga as well as his highlights from the Amazon and Google sessions.

Sage’s customer services operation features a core Avaya telephony infrastructure that provides a powerful communications platform.

Cover SSEImproving the customer experience with a speech-enabled application based on Sabio's user-centred design approach.

Behind some of the biggest names in insurance sits Slater Gordon Solutions Motor (SGSM). SGSM provides full claims management solutions to insurance brokers, motor insurers, motor dealerships and bodyshops.

Cover Southwark

Sabio has worked with Southwark Council to design and implement a powerful new Avaya-based multi-channel contact centre technology infrastructure to power the Council's new in-house customer service centre.

How Thames Water placed effective Workforce Management at the heart of its customer service operations. 

TUI Group is a multinational travel and tourism company, encompassing well-known brands such as Thomson and First Choice. The group includes travel agencies, hotels, airlines and cruise liners, with this empire making them the largest leisure, travel and tourism company in the world.

Cover ValeofGalmorgan

How Vale of Glamorgan Council hit its First Contact Resolution target of 80 per cent by working with Sabio to implement an IP-based contact centre infrastructure. 

Ensuring end-to-end delivery of core contact centre and communications technologies for Yorkshire Building Society

A brand like Which? comes with incredible integrity and high customer expectations. For Which? Mortage Advisers, being recognised as impartial independent experts that look at every available mortgage to identify the best deal that's right for their customers is at the heart of the service they provide.