The focus on improving customer experience has never been more critical. Knowing what your customers really think is important when exploring ways to improve the service you deliver to them.
At Sabio, we have developed Performance Testing for complex Contact Centre environments. Based on our over-18-years' expertise, designing and supporting Contact Centre technologies, we have developed our own testing and analytics platform.
Almost every organisation claims to offer a great customer journey, but that’s often because they’re focused on the carefully defined segment of the customer experience that’s measured within the contact centre. But what about the unanswered calls? The ones that don't even get to this stage?
How do firms know for sure that their call recording platform is recording all required calls and that such calls are stored in a readily accessible manner?
What is the Avaya Breeze Platform?
The vision for Avaya Breeze platform is clear: to create a single integrated application platform that works in conjunction with any device or system, enabling enterprises and developers to build and deploy collaboration and customer engagement applications in days without prior communication development skills.
Delivering an excellent customer experience requires more than just a seamless blend of Digital and Human Assisted capabilities.
Sabio OnDemand powered by Avaya combines the best of both worlds - enabling you to continue using trusted and reliable World-leading Avaya Customer Engagement Solutions, but now delivered in a more flexible, hosted model that’s backed by a proven contact centre technology specialist with comprehensive Avaya accreditations.