- Written by Ken Hitchen
With around half of UK companies already using some form of cloud-based service within their business, it can seem surprising that less than a quarter have actually deployed a hosted solution within their customer contact operations.
- Written by Martin Jalowiec
For organisations wanting to optimise investment in their Avaya CS1000 platform, but still not miss out on the opportunities offered by the latest open standard SIP architectures,
- Written by Michael Andrews
This year’s ContactBabel research into the state of the contact centre technology market clearly showed that, when it comes to the use of hosted services,