Sabio, the Contact Centre Specialist Transforming Customer Contact 



Reflecting on Verint’s recent European Partner Summit in Athens, it struck me that - despite our industry’s ongoing evolution towards AI, machine learning and automation – it’s still people that account for around 70% of contact centre expenditure.

Applying effective Performance Management is a great way to optimise agent performance, however the process can also benefit from the latest Automated Scoring capabilities.

Continuing profile series of some of the customer engagement sector’s leaders, we interviewed Leeds City Council’s Technical Support and Development Manager, Laura Batley.

On Tuesday evening, I was delighted to represent Sabio and get this year’s UK National Contact Centre Awards ceremony underway at The Brewery in London. Sabio was proud to be the main event sponsor for the awards programme, working alongside Ann-Marie Stagg and the CCMA Call Centre Management Association (UK) team.

At the beginning of the year we highlighted Messaging as a customer communications channel we thought had significant momentum and that was poised for further expansion during 2018.

Next week’s ‘C3’ Conversational Commerce Conference in London, presented by Opus Research, focuses in on the real-world opportunities and challenges presented by conversational engagement.

Whether it’s chatbots, intelligent assistants, natural language processing, machine learning or big data, it’s hardly surprising that much of the Conversational Commerce debate centres on technology. However, even the best Virtual Assistant solutions require ongoing optimisation if they’re to succeed for organisations and their customers.

Sabio is proud to work with some of our industry’s most committed customer experience professionals, and it’s great to learn about how they’re working to deliver brilliant experiences across the entire customer journey. 

When Motorola scientists made the very first mobile phone call 45 years ago this month, they probably couldn’t have imagined just how much their invention would disrupt society.