Your Industry B2C
Matching consumers’ increasingly high service expectations
How Sabio helps leading B2C organisations take customer engagement forward
Today’s customer service organisations face unprecedented pressure to improve service delivery – not just from best practice competitors but also from a new generation of smart consumers who increasingly expect the same consistently high service levels from all the organisations they engage with.
Customers, quite rightly, want to be recognised when they get in touch, demand that their interactions are secure, insist that interactions are easy, and also prefer to engage using the channel that’s most appropriate for their current context. Providing multi-channel service has become increasingly important– particularly as channels such as chat, email, video and social media increase in popularity.
Sabio, the leading contact centre technology systems integrator, has a track record of success in delivering winning solutions for B2C firms of all sizes - from comprehensive Unified Communications and Customer Interaction Management platforms to the latest multi-channel customer contact and social media engagement technologies.
Delivering solutions for leading customer service organisations such as Home Retail Group, with its Argos and Homebase brands, and Yorkshire Building Society, Sabio has shown how effective customer-facing technology deployments can help B2C businesses improve their contact centre flexibility and performance – delivering not only operational performance improvements but also leading directly to increased loyalty and reduced customer effort scores.