Sabio, the Contact Centre Specialist Transforming Customer Contact 

White Papers

White Papers

White Paper HostedSabio OnDemand – offering the best of both worlds. To date the contact centre industry has lagged behind other market sectors when it comes to the deployment of cloud technologies.

White-Paper-15TrendsTransforming contact centre performance by taking advantage of key customer contact technology trends.

White-Paper-WFO EfficiencyWorkforce Management (WFM) is quite rightly seen as potentially the most valuable tool in the contact centre manager's portfolio, as it effectively provides them with a platform for unlocking the potential of further Workforce Optimisation initiatives.

White-Paper-WFO EffectivenessWhile Workforce Optimisation (WFO), with its many different technology components and processes, represents a powerful approach for customer service organisations looking to secure contact centre efficiencies, it also has a critical role to play in enabling customer service effectiveness.

White-Paper-PPFv2The Professional Planning Forum launched the Volatility and Flexibility challenge, back in March 2014, consisting of three workshops: Analysis, Solutions and Delivery.

White-Paper-LPDigital engagement is already playing a role in helping public sector bodies to better serve their customers by providing assistance in real-time to customers using web chat.

White-Paper-Semafone-PCIThe need for PCI compliance has never been greater.

White-Paper-Future-of-VoiceWith people communicating more than ever via social media, e-mail, chat and apps, and with the continued shift towards digital customer engagement, it's perhaps not unreasonable that some commentators might question the role that the traditional telephony or voice channel will play amidst all this rapid change.

White-Paper-PCI-ComplianceThis standard comprises of 12 key requirements that collectively specify the framework for a secure payments environment.