Sabio, the Contact Centre Specialist Transforming Customer Contact 

White Papers

White Papers

Recent Deloitte research, found that 22% of smartphone users had already stopped using their devices to make calls – a proportion that has doubled since 2012. At the same time, Deloitte found that the use of instant messaging had almost tripled from 27% in 2012 to 59% last year.

Find out how the latest voice biometric technologies can successfully balance security needs while still enabling a high quality customer experience. 

Find out how speech analytics has evolved to become an essential component of today’s best practice customer engagement strategies.

At Sabio we’re serious about helping the organisations that we work with deliver the highest standards of customer service.

White Paper HostedSabio OnDemand – offering the best of both worlds. To date the contact centre industry has lagged behind other market sectors when it comes to the deployment of cloud technologies.

White-Paper-15TrendsTransforming contact centre performance by taking advantage of key customer contact technology trends.

White-Paper-WFO EfficiencyWorkforce Management (WFM) is quite rightly seen as potentially the most valuable tool in the contact centre manager's portfolio, as it effectively provides them with a platform for unlocking the potential of further Workforce Optimisation initiatives.

White-Paper-WFO EffectivenessWhile Workforce Optimisation (WFO), with its many different technology components and processes, represents a powerful approach for customer service organisations looking to secure contact centre efficiencies, it also has a critical role to play in enabling customer service effectiveness.

White-Paper-PPFv2The Professional Planning Forum launched the Volatility and Flexibility challenge, back in March 2014, consisting of three workshops: Analysis, Solutions and Delivery.