At Sabio we’re serious about helping the organisations that we work with deliver the highest standards of customer service.
Sabio OnDemand – offering the best of both worlds. To date the contact centre industry has lagged behind other market sectors when it comes to the deployment of cloud technologies.
Workforce Management (WFM) is quite rightly seen as potentially the most valuable tool in the contact centre manager's portfolio, as it effectively provides them with a platform for unlocking the potential of further Workforce Optimisation initiatives.
While Workforce Optimisation (WFO), with its many different technology components and processes, represents a powerful approach for customer service organisations looking to secure contact centre efficiencies, it also has a critical role to play in enabling customer service effectiveness.