Supporting the future of your business

Today’s contact centre technology solutions have become increasingly sophisticated. Recent technology advances, such as natural language based self-service and SIP, are transforming customer interactions. With this, the depth of integration and complexity deployed within the contact centre is continuing to develop in line with the growing importance and value placed on customer-facing operations.

The focus on systems and applications to meet business objectives means there is an increasing reliance on core contact centre applications which has led to a real business continuity concern should an incident effect service.

Sabio continues to operate at the forefront of the market delivering increasingly sophisticated solutions to meet changing business needs. As a result, Sabio has been deeply involved in the challenge of supporting these complex solutions and applications. This has culminated in the evolution of our approach, and the development of intelligent systems, to deliver a unique, first class service against this emerging support challenge.

This is our advice

• Understand what you need from your support partner
• Find a partner that specialises in contact centre systems and applications
• Tailor your support to what your contact centre needs
• Choose a partner with a high level of skills and experience
• Make sure your partner has the tools and processes to deliver a high quality service
• Check the performance of your partners support for its other customers
• Select a partner that has good coverage in your area
• Consider the long term technology strategy for your contact centre
• Above all, make sure you get value from money

Sabio can deliver you all of this and more with Sabio Intelligent Support.

Proactive Support

Sabio Intelligent Connect (ICe) is designed to be proactive and based on real time monitoring of all components of the contact centre. Numerous checks are performed upon each component of the contact centre based on a predefined schedule.

The model provides real-time reactive alerts as well as proactive health checks and automated reporting. This is all fed back to our central support centre for analysis. The support centre team view the status of all components on a central display system which highlights issues as they occur. This gives us an always-on and up to date view of the health of the supported environment.

How Sabio can help you

Sabio can help you optimise the performance of your contact centre by giving you a flexible approach to supporting your contact centre systems and applications. We have a dedicated 24/7 support centre manned by the best contact centre specialists in the industry. Our support professionals are highly qualified and work to the ITIL Service Management standard.

Over the years, Sabio has built an extensive knowledge base in Touchpaper, the industry leading support desk package, providing our customers with instant access to a wealth of experience and knowledge in contact centre systems and applications.

We can go one step further!

Under Sabio’s Managed Service, we can take on complete administration and management of your contact centre systems and applications to ensure you’re getting the most out of them. We can take away the headache of managing your technology, remove the hassle of finding and recruiting the right people with the right skills to maintain your contact centre technology and leave you to focus on what you do best - driving your business forward and delivering superior customer service.