Migrating Your Avaya INDeX

Your Avaya INDeX is no longer supported from 31 May 2009

The Avaya INDeX telephony platform is now end-of-life. From 31 May 2009, if it fails, you will no longer get bug fixes and repairs. You could experience system downtime - what will that cost you? Can you afford to take that risk?

Sabio can provide you with an excellent opportunity to migrate to Avaya Communication Manager 5.0.  Not only could you receive up to 50% discount but you can also get access to Sabio's unique support service.

As the UK’s leading Avaya Platinum BusinessPartner, Sabio has a reputation for delivering quality service and support. Our extensive experience in helping customers migrate from INDeX to Communication Manager will help you unleash some significant benefits including:

• Enhanced customer experience through intelligent routing
• Ability to react to events as they happen with real-time, integrated reporting
• Tap into a new homeworking resource using SIP Mobility features
• Feel confident that your telephony platform will not give you downtime
• Integration with next generation SIP-enabled solutions

Sabio has recently helped organisations such as Tui Travel and Key Travel significantly improve the performance of their contact centres.

Why migrate?

INDeX is still a stable and reliable platform and you may feel that your INDeX system meets all your communication needs. However, after May 2009 your business may be impacted by two issues:

1. Hardware failure that cannot be resolved
2. Inability to add INDeX software licenses
   

To ensure minimal disruption to your business and to enable you to benefit from the very latest unified communications technology, Avaya has a range of industry leading solutions which can take your business to the next level. However, should you decide to stay with the INDeX system your business could be at risk.

What does this mean to your business?

• Loss of revenue - Hardware failure may result in an inability to make or receive calls that could
  mean lost revenue opportunities.
• Loss of customers - If customers cannot connect to your company due to a hardware failure then they are likely to place business with a competitor.
• Poor customer service - Faulty INDeX hardware may result in customer calls being misplaced, customer records not being screen-popped as well as call centre agents not being able to
  effectively and efficiently manage incoming calls.
• Lack of communication - A fault with INDeX hardware may result in employees not being able to connect and collaborate.
• Slow response to change - If employees cannot connect and collaborate with colleagues, customers and suppliers then your business will be slow to respond to competitive, economic,
  environmental and market changes.
• Inability to scale business - INDeX hardware and software will not be available beyond May 2009 meaning your business will not be able to increase system capacity in line with business
  growth.
• Reduced business hours - If 24/7 auto-attendant functionality cannot be provided to your customers then your business hours will be reduced meaning lost revenue opportunities, lost
  customer loyalty and poor customer service.
• Loss of competitive edge - Any disruption to business can have a detrimental impact on competitiveness.Losing the ability to provide excellent customer service and maximise revenue
  opportunities will give your competitors the edge.
• No INDeX development - INDeX end of life will mean that your business will not be able to benefit from communication technology developments. Companies using the very latest Avaya solutions can attain a competitive advantage by implementing advanced unified communication applications and mobility solutions.

New, improved and available now

The replacement system for INDeX, Communication Manager 5, incorporates your favourite INDeX features and much more, helping you to reduce costs and improve productivity, including:

• Greatly extended mobility facilities, with support for all major mobile device manufacturers including Blackberry and iPhone, so mobile staff can work at home or in the field as productively as they can in the office
  
• Flexible and easy to set up Meet-me conferencing, offering significant savings and fast return on investment
  
• SoftPhone functionality including the option to give home workers the same productivity-enhancing telephony features as their office-based colleagues
  
• Converged communications, enabling your telephony platform to interface with your computer systems
  
• Lower cost calling and location independent geographical numbers with SIP trunking in addition to analogue and ISDN options
  
• Easy Windows-based, point and click system management
  

Make sure you don’t miss out of the time limited INDeX migration promotions currently on offer by Avaya.  Call Sabio today on 0844 412 3000.

In the meantime, why not read these white papers produced by Avaya...