Modular support to meet your specific Global Support requirements

Keeping your technology solutions performing at the highest level

It’s essential that your business has the right support and service infrastructure in place to protect your global customer contact technology solutions. However, while traditional tiered support delivery models might make support services easier to sell, the reality for customers – particularly those with global operations - is that their organisations don’t easily fit such a prescriptive model.

That’s why Sabio offers a range of service offerings that allow you to build a Global Support package that precisely matches your evolving business requirements. We’re serious about our Service commitments, and back our SLAs with a Service Credit programme.

We’re also continually refining our support offering with a structured portfolio of value-added support innovations designed to keep your deployments performing at the highest level. Our Global Service offering now incorporates a range of best practice services, including:

  • Monitoring-as-a-Service – With our Monitoring-as-a-Service capability we’re now incorporating core product monitoring, restoration monitoring for major alerts, and a standard customer dashboard into our Global Services offering. Customers can of course opt for a more bespoke monitoring dashboard to meet their specific global business requirements.
  • Capacity Manager – with active capacity management you can be re-assured that your systems are operating within the correct parameters in terms of disk space and processor utilisation. We’ll also enable you to make certain that the core systems of your contact centre deployment are correctly licenced and remain compliant, enabling your infrastructure to continue to perform optimally across your multi-national operations.
  • Service Delivery Management – With holistic service management capabilities we can take advantage of ongoing monitoring reports to analyse performance trends for discussion at the regular service reviews where we can analyse incident, capacity and availability management issues and action accordingly. Larger global deployments will benefit from an ongoing review of software versions against latest releases.