Comprehensive Global Support and Maintenance capabilities
Consistently high CSAT scores confirm Sabio’s Global Support leadership across key Avaya, Nuance and Verint solutions
With over 17 years’ experience in delivering and supporting critical contact centre and communications solutions from vendors such as Avaya, Verint and Nuance, Sabio really understands your Global Support needs.
Unlike many other multi-national support providers - who simply spend their time acting as a call handler between your ICT function and the relevant technology vendor – Sabio is focused on helping you to optimise the performance of both your contact centre and your broader enterprise communications infrastructure.
We operate primarily across Europe, Asia Pacific and the Americas, and support end-users in over 57 countries worldwide. Our Global Support offering has been tested and proven by many of the world’s most demanding global organisations such as DHL, Prudential, SKY, Barclaycard, Rentokil, QVC and Canada Life
That’s why we’ve held the highest Avaya, Verint and Nuance partner accreditations for over ten years, and our Global Support offering is consistently graded at the highest level.
Sabio is committed to developing our Global Support capabilities, and we continue to invest in our UK and Singapore-based 24/7 Support Operation. Our Support Centres are manned by the best contact centre and unified communications specialists in the industry - collectively holding almost 200 Avaya accreditations, and all working to the ITIL Service Management standard.
We offer a true global support capability based on our worldwide network of expert Sabio resources and our approved network of specialist partners. Our support team is on hand to provide rapid response when you need it most, and we have an unrivalled track record in delivering emergency response to critical system availability incidents with a 100% response within 30 seconds.
Our Global Support team is on hand 24x7x365 to deliver proven support for contact centre and unified communications technologies, with full coverage against 1st, 2nd and 3rd line support activities for key Avaya, Verint and Nuance technologies. Sabio’s Global Support Centre achieves a 100% SLA for P1 and incidents, 97% + remote resolution and resolves over 93% of all incidents in house.
Sabio’s comprehensive Global Support offering provides everything from initial break-fix activity through to fully Managed Services. For customers who have a desire to manage their systems more effectively, Sabio offers a technical support training academy designed to enable customers to vastly improve their own knowledge. Additionally, our Global Managed Services capabilities are available both remotely and onsite, and can deliver significant overall efficiencies in IT spend – while improving service quality and maximising solution availability and security.