Global Monitoring-as-a-Service for your core contact processes
Creating a proactive alert engine for your international business
With a broad range of sophisticated unified communications and contact centre solutions in place, it’s increasingly difficult for in-house IT teams to support and monitor their often business-critical technologies. This problem is only amplified when your operations are global.
That’s why at Sabio we provide a specialist 24/7 Monitoring-as-a-Service capability that helps you to ensure the best possible service availability across all your markets - and the quickest time to resolution for potential issues.
Our Global Monitoring-as-a-Service proposition incorporates core product monitoring, restoration monitoring for major alerts, and a standard customer dashboard, and you can of course opt for a more bespoke monitoring dashboard to meet any specific global business requirements.
Unlike traditional monitoring coverage that typically requires the purchase of product components as well as their integration and support costs, our “as-a-Service” offering removes the product element – making it ideal for global deployments, and leaving your IT teams free to focus on other activities without having to worry about maintaining a monitoring solution.
This reduces your overall monitoring costs, while still providing more detailed national, regional and global coverage and enabling greatly reduced service times.
This approach not only streamlines the process of dealing with complex operational issues, but can also lead to the identification and resolution of potentially complex issues before they start to impact service. In summary, through Sabio’s Monitoring as a Service we remove the unrequired latency often inherent during an incident and replace this with accurate data to help focus our Technical Specialist resources with greater precision.
Our Monitoring-as-a-Service capability ideally complements Sabio’s comprehensive Global Support offering, and can also operate as an integral part of a fully Managed Service.