The leading Avaya contact centre technology Support partner
Ongoing CSAT scores show Sabio continuing to earn industry leading levels of Avaya Support satisfaction
Avaya Connect Platinum Partner status is only awarded to organisations like Sabio that have the highest number of certified specialists, and who are experts in complex projects that span multiple customer engagement channels and involve multi-vendor integration.
Sabio has held Avaya Platinum status for over ten years, and continues to work hard to maintain our Avaya credentials.
Our Support operation is manned by the best Avaya contact centre and unified communications specialists in the industry - collectively holding almost 200 Avaya accreditations, and ensuring that Sabio continues to offer the highest levels of support for Avaya’s contact centre and Unified Communications technologies.
It’s a key reason why our Support operation is so distinctive in the Avaya space, as we’re able to handle and resolve an industry-leading 93% of our customer incidents in-house across all of the technologies we support. We believe that we offer an unrivalled ability to provide a genuine emergency response with the right technical capability to P1 incidents. In fact we delivered a “Technical Response” to all P1 incidents in 2014 within 30 seconds.
True Avaya Support innovation only comes from engaging a partner with skilled people and core processes in place that can deliver consistently to the highest standards.
That’s why we’re proud of the fact that Sabio enjoys the longest customer retention in the Avaya support community. We’re determined to keep it that way by introducing further value add offerings to strengthen our Avaya Support portfolio.