Sabio, the Contact Centre Specialist Transforming Customer Contact
LV= selected Sabio to support its business-critical Avaya Contact Centre infrastructure. In this video case study, Peter Sinden, Sales and Service Director LV GI, explains why LV= selected Sabio, the ease of the transition process, his thoughts on Sabio's 24/7/365 Support Centre and more.
Speech analytics technology analyses recorded voice interactions by content, enabling customer engagement teams to hunt for specific words and phrases used in calls coming into the contact centre. Find out more in this short video.
Video highlights from Sabio's Transforming Customer Contact Conference, June 2015.
London Borough of Southwark's Customer Services Manager, Langa Ncayiyana talks about the changes Southwark council have been through and what challenges they faced developing an in-house contact centre.
Sabio along with Verint sponsored the 2014 Professional Planning Forum Volatility and Flexibility Challenge.
Delivering a great customer experience has never been higher on the corporate agenda
Sabio recently implemented web chat and video chat into The BGL Group contact centre. This video reveals how The BGL Group, who are behind brands such as Beagle Street and Comparethemarket.com have developed a multi-channel contact centre.
Sabio and Verint were the main sponsors of the 2014 Professional Planning Forum Volatility and Flexibility Challenge.
Sabio along with Verint were the main sponsors of the Professional Planning Forum Volatility and Flexibility Challenge 2014.
Sabio along with partner Verint sponsored the 2014 Professional Planning Forum Volatility and Flexibility Challenge.
Sabio and partner Verint sponsored the Professional Planning Forum Volatility and Flexibility Challenge 2014. The challenge involved a series of workshops that allowed businesses to come together to learn, understand and discuss volatility and flexibility requirements.
Richard Atkinson from Barclaycard discusses how they use Conversocial to manage their social customer service at Sabio's Powering Digital Customer Engagement event.
Sabio's Matt Dyer, Head of Multi-Channel Solutions in 2014, discusses the role multi-channel technologies has in enabling a positive digital customer experience.
Watch the video showing highlights of Sabio's latest event 'How to Build and Maintain an Award Winning Contact Centre' held in London.
Interactively guiding customers to find information for themselves
Virtual Agent technology provides customers with the chance to engage immediately in conversations, and secure rapid resolution for standard self-service enquiries. At the same time, it also gives contact centre operators a proven way to challenge demand by effectively reducing the volume of calls from those customers who struggle to find the information they are looking for online.
Encouraging a seamless transition between self-service and live agent interactions
While webchat is widely recognised as one of the fastest-growing digital customer service solutions, it's important that you present the service as part of a coherent and integrated customer engagement experience.
Peter Galloway presented at Sabio's Simplifying Call Centre Security Event on the 17th October 2013. The presentation reveals some of the information collected from Sabio's Call Centre Security Research.
33% of UK consumers think it's fair to give a false name when they are being sold to, whats your alias?
Through a robust evaluation process, Sabio identifies superior technologies that can independently, or through systems integration, deliver value, flexibility and usability for customer service operations within the contact centre and wider enterprise. Sabio is proud to be a Premier Verint Partner
Bill Durr, discusses the the challenges an enterprise faces and the ways in which they create excellence.
Gary Fowler explains how important the right culture is and how to achieve it.
Bill Durr talks at Sabio's "It's All About People" event, focusing on people in organisations.
Sabio's Matt Dyer & Mark Hamblin discuss Skype as an extra channel within the Contact Centre.
Michael Andrews introduces the single system workforce optimisation model and highlights 3 key business benefits for implementing a workforce optimisation platform.
Nuance Nuance Biometrics SpeechSecure ™ uses patented biometric technology on their ‘text to speech’ in order verify callers' identities based on characteristics of their specific vocal patterns.
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