Media

Kenneth-Hitchen-Founding-Director

London Borough of Southwark's Customer Services Manager, Langa Ncayiyana talks about the changes Southwark council have been through and what challenges they faced developing an in-house contact centre. 

Reducing the Scope of PCI DSS compliance from the Contact Centre

Reducing the Scope of PCI DSS compliance from the Contact Centre

Sabio's Head of Multi-Channel Solutions, Matt Dyer, discusses the role multi-channel technologies has in enabling a positive digital customer experience.

Watch the video showing highlights of Sabio's latest event 'How to Build and Maintain an Award Winning Contact Centre' held in London.

Delivering a great customer experience has never been higher on the corporate agenda

Peter Galloway presented at Sabio's Simplifying Call Centre Security Event on the 17th October 2013. The presentation reveals some of the information collected from Sabio's Call Centre Security Research.

Peter Galloway presented at Sabio's Simplifying Call Centre Security Event on the 17th October. This presentation reveals some of the information collected from Sabio's Call Centre Security Research.

60% of organisations ask for security details when there is no need or its out of context.

33% of UK consumers think it's fair to give a false name when they are being sold to, whats your alias?  

Concerns about fraud are losing businesses customers and money, but can you maintain high security and customer service?

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