London Borough of Southwark's Customer Services Manager, Langa Ncayiyana talks about the changes Southwark council have been through and what challenges they faced developing an in-house contact centre.
Reducing the Scope of PCI DSS compliance from the Contact Centre
Sabio's Head of Multi-Channel Solutions, Matt Dyer, discusses the role multi-channel technologies has in enabling a positive digital customer experience.
Watch the video showing highlights of Sabio's latest event 'How to Build and Maintain an Award Winning Contact Centre' held in London.
Delivering a great customer experience has never been higher on the corporate agenda
60% of organisations ask for security details when there is no need or its out of context.
33% of UK consumers think it's fair to give a false name when they are being sold to, whats your alias?
Concerns about fraud are losing businesses customers and money, but can you maintain high security and customer service?