Reducing the Scope of PCI DSS compliance from the Contact Centre
Sabio's Head of Multi-Channel Solutions, Matt Dyer, discusses the role multi-channel technologies has in enabling a positive digital customer experience.
Watch the video showing highlights of Sabio's latest event 'How to Build and Maintain an Award Winning Contact Centre' held in London.
Delivering a great customer experience has never been higher on the corporate agenda
60% of organisations ask for security details when there is no need or its out of context.
33% of UK consumers think it's fair to give a false name when they are being sold to, whats your alias?
Concerns about fraud are losing businesses customers and money, but can you maintain high security and customer service?
Through a robust evaluation process, Sabio identifies superior technologies that can independently, or through systems integration, deliver value, flexibility and usability for customer service operations within the contact centre and wider enterprise. Sabio is proud to be a Premier Verint Partner