Your Industry

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Today's customer service organisations face unprecedented pressure to improve service delivery – not just from best practice competitors but also from their customers who increasingly expect the same consistently high service levels from all the organisations they engage with.

With slow economic growth, it's critical that organisations do everything they can to make it easier for customers to do business with them.

ATPI to deploy advanced enterprise recording solution to support its comprehensive UK travel management service.

How Sabio implemented a resilient, Avaya-based customer service infrastructure for Eurostar International to support the company as it evolves to compete in Europe's increasingly open-access world of on-rail competition.

  • Sabio Events - bringing together contact centre senior management, industry experts from Sabio's consultancy team and award judges for ideas, advice and sharing of best practice.
  • Sabio Benchmarks and eBooks - revealing challenges and comparisons from across the industry with expert tips on how your contact centre can achieve award winning status.
  • Sabio Case Studies - highlighting a holistic approach to people, process and technology delivering on-going incremental improvements to the performance of contact centre's around the UK and across 35+ countries globally.

...with a compelling and proven business case model.

So many of the things that I used to do over the phone are being replaced with funky applications on my Iphone.