The integration of former Nortel Enterprise Solutions portfolio accelerates Avaya's vision of communications powering enhanced business effectiveness.
Designed for businesses with complex contact-centre operations and high call volume, Avaya CMS (Call Management System) is a database, administration and reporting application to help businesses identify operational issues and take immediate action to solve them.
The Avaya line of media and video communications servers deliver the full power of our Aura™ software to large and mid-sized businesses.
Avaya Unified Conferencing hardware and software give businesses a wide variety of collaboration tools. We offer configurations for businesses of every size, delivering capabilities like conference calling (with up to 300 participants), web conferencing, document-based collaboration, and sharing of desktops and applications.
Avaya Proactive Contact software (Avaya PCS) gives contact centres the capabilities they need to preview, initiate, and track outbound communications.
Designed for single or multi-site enterprises, this powerful IP and standards-based unified messaging platform provides features like call answering, voice messaging and speech capabilities.
Avaya Voice Portal is an open standards-based platform for automating inbound and outbound voice and video customer care.
Avaya Interactive Response allows businesses to automate telephone transactions, delivering enhanced service at lower costs.
The Interaction Centre software suite provides enterprise-class control of multi-channel contact centre communications across multiple channels: voice, video, email, Web chat, and IP telephony.