I'll be speaking at Sabio's Transforming Customer Contact Conference, later this week in London, where I'll be stressing the importance of reducing the threat of payments fraud in the contact centre – and the associated reputational damage this can bring.

Sabio partners with Gamma Telecom to provide an end-to-end approach to optimising our customers' telephony systems and services with SIP technology. As a Sabio Network Services partner Gamma Telecom delivers a comprehensive IP access and SIP trunking capability empowering Sabio to offer a fully integrated enterprise telephony proposition with remarkable levels of availability and service levels. Gamma Telecom's SIP trunking solutions enable a range of further service benefits including free calls between IP sites, full business continuity, emergency services support, flexible numbering, number portability and multi-site support.

About Gamma

Gamma is a next generation network operator that creates simplified communications and software services for businesses. With a broad range of fixed voice, mobile and data services designed specifically to take to market through channel partners, Gamma leads on network strength, products that are easy to use and provision and quality through automation. Switching in excess of 800 million minutes a month and serving over 750 Channel Partners, Gamma is one of the UK's largest providers of voice services and related applications carrying 8% of the UK's fixed telephony.
As market leaders for origination and fixed termination over IP, Gamma is the Carrier of choice in the UK for many international wholesalers. Other solutions include IP Telephony services that include Inbound and Hosted solutions as well as the UK's leading SIP trunking solution which has been successfully tested with all major IP PBX's; business grade data services including Broadband and Ethernet.


Avaya's vision is based on open standards, communications-enabled business systems and effective, contextual, real-time communications. Using Session Initiation Protocol (SIP) organisations, large to small, can make smooth transitions to new capabilities at their own pace while protecting existing communications investments.

Designed for businesses with complex contact-centre operations and high call volume, Avaya CMS (Call Management System) is a database, administration and reporting application to help businesses identify operational issues and take immediate action to solve them.

The Avaya IQ Contact centre reporting and analytics platform consolidates real-time data from Avaya customer-service solutions and enterprise business resources, to deliver insights into both customer and agent activity.

The Avaya line of media and video communications servers deliver the full power of our Aura™ software to large and mid-sized businesses.


Avaya Unified Conferencing hardware and software give businesses a wide variety of collaboration tools. We offer configurations for businesses of every size, delivering capabilities like conference calling (with up to 300 participants), web conferencing, document-based collaboration, and sharing of desktops and applications.

Avaya Proactive Contact software (Avaya PCS) gives contact centres the capabilities they need to preview, initiate, and track outbound communications.

Designed for single or multi-site enterprises, this powerful IP and standards-based unified messaging platform provides features like call answering, voice messaging and speech capabilities.

Avaya Aura Experience Portal is an open standards-based platform for automating inbound and outbound voice and video customer care.

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