Contact specialist helps Council to enhance web offering and direct demand from more expensive face-to-face, voice and e-mail channels.
This Sabio and CCA white paper 'Voice of the Contact Centre' identifies the critical customer service challenges, expected and unanticipated, that organisations are likely to face over the coming year.
- Sabio Events - bringing together contact centre senior management, industry experts from Sabio's consultancy team and award judges for ideas, advice and sharing of best practice.
- Sabio Benchmarks - use Sabio's Insight processes to benchmark your performance and discover how your contact centre can achieve award winning status.
- Sabio Case Studies - highlighting how a holistic approach to people, process and technology can deliver on-going incremental improvements to the performance of your contact centre.
...with a compelling and proven business case model.
The leading contact centre systems integrator that will help you reduce costs and increase customer satisfaction.
- Fergus Ewing, MSP, praises Sabio's strong commitment to local skills and expertise as leading contact centre specialist continues to invest in Glasgow
Barry Ibbetson from Leeds City Council explains the benefits of getting to grips with multi-channel communications.
Barry Ibbetson from Leeds City Council explains Sabio's contribution to the Council.
Barry Ibbetson from Leeds City Council highlights the 3 key challenges in public sector contact centre.
- Sabio specialists selected for Best Customer Implementation in Retail
The London Borough of Havering was determined to improve the way its customers communicated with the Council and - after an initial call centre project - needed to work with a specialist contact centre systems integrator to implement a best practice citizen contact solution based on core Avaya technology. Havering Council selected Sabio to implement the solution, and is now engaged on a major project to transform how it deals with customers, while at the same time saving money and safeguarding service standards.