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It's been a busy few weeks at Sabio with the release of this infographic depicting the feedback that we received at the recent CCA convention from customer services leads in the UK.

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Lebara wins the Large Contact Centre of the Year award at the recent European Call Centre & Customer Service Awards

Once again, Sabio is proud to sponsor the European Call Centre and Customer Service Awards at the Hilton Hotel, London on 2nd October.

  • Sabio specialists selected for Best Customer Implementation in Retail

Consumer survey cites Personal Banking as sector offering best contact centre customer experience, with telcos/mobile operators listed as delivering the worst service. Plus, ‘Voice of the Contact Centre’ Industry Research identifies ‘Doing More with Less’, ‘Leveraging Power of Mobile and Social’, and ‘More Intelligent Metrics’ as key challenges for successful customer service delivery in 2012

Specialist Contact Centre and Unified Communications systems integrator secures Avaya Connect Platinum Partner status for eighth successive year. Sabio takes the lead in meeting and exceeding Avaya’s new Customer Satisfaction (CSAT) requirement for Platinum accreditation

Sage is one of the world's leading suppliers of business software, with solutions that range from accounts and payroll through to CRM and e-business applications. The company prides itself on differentiating around service, with over 200,000 UK businesses subscribed to its SageCover services that provide complete support and advice for customers.