Contact centre specialist identifies how businesses can reduce unproductive time through more accurate forecasting and optimised scheduling

New Sabio White Paper focuses on Employee Optimisation and Customer Management as the two distinct components of a successful, integrated Workforce Optimisation approach

CCF Online’s Editor, Claudia Hathway reports from Sabio’s recent seminar that looked into how WFO can prove a key success driver for the coming year

As the market slowed down over the last six months, we’ve seen increasing evidence that contact centre operators are being pressured into making short-term, cost-focused decisions about headcount reduction, outsourcing initiatives, and the shelving of IT programmes.

The only leading Verint business partner certified to deliver full WFO

The only third party organisation in the UK certified by Verint to design, implement, train and support the full Verint Witness Actionable Solutions Impact 360 suite.

Recognised within Verint for its technical and operational knowledge of applying Impact 360 to both the contact centre and the back office of an enterprise, Sabio is widely recognised for its market leading knowledge and experience of Verint Witness Actionable Solutions.

Leading workforce optimisation solutions for the enterprise

Sabio has helped countless organisations achieve significant savings and ROI through deploying all or part of the Verint Workforce Optimisation product suite, including Addison Lee, Brewin Dolphin, Leeds City Council, Newport City Council and Thames Water.

About Verint

Verint® Systems Inc. is a leading provider of Actionable Intelligence® solutions and services for enterprise workforce optimisation and security intelligence. Their solutions help organisations make timely, effective decisions for improving enterprise performance and making the world a safer place. Today Verint’s solutions are used by more than 10,000 organisations in over 150 countries, including more than 80% of the Fortune 100.

Verint, and the Impact 360 suite has evolved from a number of legacy solutions providers, including Eyretel, Witness, Blue Pumpkin, Iontas and Mercom into the only true end-to-end Workforce Optimisation suite of solutions available in the contact centre market. Sabio has been part of that evolution for over ten years.

Verint market leadership and innovations are widely recognised by industry analysts and consultants and Verint customers and partners. As a leader in enterprise workforce optimisation and security intelligence solutions, including video intelligence, public safety and communication intelligence and investigative solutions, Verint is the recipient of many industry awards and accolades. Verint innovation is evidenced both by their reputation and the 460 Verint patent registrations and applications since their founding in 1994.

For more information, visit www.verint.com 

Leader in analytics-driven Workforce Optimisation acknowledges Sabio’s in-depth WFO capabilities following software implementation for UK’s leading home emergency insurer

Addison Lee deploys Impact 360 WFM software to optimise contact centre scheduling, reduce overtime and improve occupancy – enabling a 30 percent reduction in staffing costs

Free Sabio seminars in Leeds and Manchester for call centre professionals