Optimising Customer Service resources set to realise significant savings over the next 20 months through overtime reduction and other efficiencies

Contact centre specialist identifies how businesses can reduce unproductive time through more accurate forecasting and optimised scheduling

New Sabio White Paper focuses on Employee Optimisation and Customer Management as the two distinct components of a successful, integrated Workforce Optimisation approach

CCF Online’s Editor, Claudia Hathway reports from Sabio’s recent seminar that looked into how WFO can prove a key success driver for the coming year

As the market slowed down over the last six months, we’ve seen increasing evidence that contact centre operators are being pressured into making short-term, cost-focused decisions about headcount reduction, outsourcing initiatives, and the shelving of IT programmes.

Leader in analytics-driven Workforce Optimisation acknowledges Sabio’s in-depth WFO capabilities following software implementation for UK’s leading home emergency insurer

Addison Lee deploys Impact 360 WFM software to optimise contact centre scheduling, reduce overtime and improve occupancy – enabling a 30 percent reduction in staffing costs

Free Sabio seminars in Leeds and Manchester for call centre professionals

Sabio’s Michael Andrews to help simplify WFO rhetoric, and detail how workforce efficiency improvements can help customer management investments