Contact Centre Consultancy

Sabio's consultancy team is focussed on helping contact centres to improve sales, productivity, quality and customer service through better use of technology, process optimisation and a focus on people. Our team consists of industry experts with real-life experience at running award winning contact centres.

A unique approach to discovery

As a result, Sabio consultants understand your challenges and have the experience to assess your situation and give you the right answers. The answers to give you the edge over your competition.

An incredibly flexible approach that adapts the discovery process to meet your needs means you don't get a stock answer! The integration of best practice elements that are applicable and suitable to you, your customers and your organisation as a whole, delivers a balanced and comprehensive service covering people, process, technology and, more importantly, your customers.

Above all, we listen. We listen to you, and what you need, to maximise the performance of your contact centre and your wider communications.

Related items

  • Breaking the language barrier with Skype Translator

    At Sabio we're committed to helping organisations deploy best practice contact technology solutions to help meet their customer service goals, so we're always watching out for those innovations that can add value for our clients.

  • Grass Roots selects Sabio to deploy and support next generation Avaya communications infrastructure

    LONDON – 27th January 2015The Grass Roots Group, the world's leading provider of employee and customer engagement solutions, has selected Sabio to implement a next generation communications infrastructure based on a core Avaya Aura® Communications Manager platform to support its expanding international operations.

  • Resolving disconnects to provide truly integrated customer engagement

    Having looked at the infrastructure and solutions trends that are set to drive improved customer service operations during 2015, it makes sense now to identify those key solutions strategies that can help organisations take advantage of these trends to transform overall contact centre performance.

  • Delivering a high quality service – despite a general strike!

    When Belgium's three main trade unions called a general strike earlier this month, DHL Express quickly realised that the planned strike activities – including blocking access to large parts of Brussels - were likely to cause considerable disruption to their business in Belgium.

  • Sabio OnDemand - Avaya

    Sabio OnDemand powered by Avaya delivers private, virtual cloud based multi-channel communications giving you the flexibility of hosted services coupled with Sabio's unique and in-depth contact centre expertise.