SabioSense – 22.03.17
Speaking earlier this year at the World Economic Forum’s annual meeting in Switzerland, Google’s co-founder Sergey Brin admitted that he under-estimated the sheer power of the AI revolution and its impact on all aspects of technology and society. Brin’s excuse was that he trained as a computer scientist in the 1990s, and back then everyone knew that AI didn’t work!
SabioSense – 17.03.17
Attending Nuance’s London Customer Experience Summit earlier this month was a great opportunity to catch up with some of the brands busy transforming their customer experience with technologies such as voice biometrics and virtual assistants.
SabioSense – 09.03.17
In its new research into Digital Transformation, analyst firm Aberdeen Group stressed the importance of user focus in digital transformation initiatives - and particularly the importance of continually tracking actual user experiences across multiple channels.
SabioSense – 01.03.17
In a week when SpaceX announced passenger trips to the moon and Google’s sister company Boston Dynamics previewed its jumping robot, the future suddenly seems a whole lot closer! Disruption was obviously uppermost on the agenda at our Disrupted Customer Contact 2017 conference held in London last week - particularly as the clear message from our speakers was that it’s not just a future trend, disruption is very much a reality that’s already impacting organisations across all sectors.
SabioSense – 22.02.17
We’re looking forward to meeting up with over 250 of the country’s senior digital, marketing and customer contact professionals, as we gather to discuss the challenge of creating brilliant customer experiences in a world where engagement channels are being constantly disrupted.
SabioSense – 16.02.17
At Sabio we’re busy getting ready for our Disrupted Customer Contact 2017 conference that we’re holding at The Brewery in London next week - there’s still time to register if you haven’t already.
SabioSense – 08.02.17
According to the 2017 Adobe Trends Report featured in Econsultancy, creating the optimum customer experience is now the biggest priority for marketers - overtaking data-driven marketing that held the top spot last year. However there’s also a growing recognition that improving data analysis is always going to remain a critical component of delivering brilliant customer experiences.
SabioSense – 01.02.17
When asked whether chatbots would go mainstream in 2017, Chris Messina (inventor of the hashtag) suggested that it might take a few more years for people to become as comfortable using bots as they are today with their favourite smartphone-based apps.
SabioSense – 25.01.17
While a new Institute of Customer Service report has said that the gap between the best and worst customer service performers has narrowed, the BBC writes that it’s those aged from 25 to 34 that are now the least happy group of customers – challenging the notion that it’s ‘grumpy old men’ who are most likely to complain!