Last week Amazon’s CEO Jeff Bezos sent a letter to shareholders that focused on his determination to keep the company focused on ‘Day 1’ thinking, - an approach that’s characterised by customer obsession, resisting rigorous process adherence, the eager adoption of external trends and high-velocity decision making.
One of the key messages from our recent Disrupted Customer Contact 2017 conference was that disruption is currently impacting businesses across a wide range of sectors.
SabioSense – 29.03.17
Harvard Business Review’s recent issue focused on ‘How to Win and Keep Customers’, and featured an important article on ‘Kick-Ass Customer Service’.
SabioSense – 22.03.17
Speaking earlier this year at the World Economic Forum’s annual meeting in Switzerland, Google’s co-founder Sergey Brin admitted that he under-estimated the sheer power of the AI revolution
SabioSense – 17.03.17
Attending Nuance’s London Customer Experience Summit earlier this month was a great opportunity to catch up with some of the brands busy transforming their customer experience with technologies such as voice biometrics and virtual assistants.
SabioSense – 09.03.17
In its new research into Digital Transformation, analyst firm Aberdeen Group stressed the importance of user focus in digital transformation initiatives - and particularly the importance of continually tracking actual user experiences across multiple channels.