Avaya Workforce Optimisation
Unified quality monitoring, call recording, workforce management, performance management, and eLearning help optimize business operations, customer relationships and personnel enterprise.
Independently, each component delivers results. But when quality monitoring, call recording and workforce management are united with speech and data analytics, performance management and eLearning, true value emerges. These components become part of a unified and enterprise-enabled solution, enabling you to optimize customer service at every touch point across the customer service value chain.
With the Impact 360® Avaya Workforce Optimisation Package, you can improve customer interactions, contact centre performance and back-office operations. Running on the Avaya Communication Manager platform with native integrations to Avaya Application Enablement Services (AES), Proactive Contact, Call Management System (CMS), Avaya IQ, and Interaction Center, it is a powerful, unified solution for transforming customer-focused operations, enabling you to make smarter decisions about your people, processes, and performance.
