A vision of the future of communications
The integration of former Nortel Enterprise Solutions portfolio accelerates Avaya's vision of communications powering enhanced business effectiveness.
Avaya's vision is based on open standards, communications-enabled business systems and effective, contextual, real-time communications. Using Session Initiation Protocol (SIP) organizations, large to small, can make smooth transitions to new capabilities at their own pace while protecting existing communications investments. Avaya's communications-enabled business systems streamline business processes by injecting real-time communications where they can provide value. Users are able to be more effective by having access to information based on the context of the task at hand.
Unified Communications
The centerpiece of the unified communications (UC) portfolio is Avaya Aura™, a SIP-based communication platform that unifies complex communications networks. With proven abilities to reduce infrastructure costs and easily deploy centralized collaboration and customer service applications, Avaya Aura provides an upgrade path for all existing Nortel voice and UC customers. The roadmap expands the value of Avaya Aura with the addition of Avaya (formerly Nortel) Agile Communications Environment (ACE). ACE uses Service-Oriented Architecture and Web Services to facilitate the rapid development of communications enabled applications.
Download the Avaya Unified Communications Roadmap pdf
Contact Centre Communications
Avaya Aura is also at the center of Avaya's contact center portfolio. With this foundation, contact centers will move to a SIP-based, service-oriented architecture, simultaneously supporting multiple modes of communication. The new contact center solution will be based on a new and collaborative work assignment model that will connect customers, agents, and information. The new capabilities will enable businesses and organizations to stay ahead of growing customer care demands for tighter integration and lower costs. The integrated roadmap will seamlessly extend the combined Avaya and Nortel Enterprise Solutions market-leading portfolio with capabilities for agent desktop, work assignment, experience management, and analytics that will scale from mid-range to large contact centers.
Download the Avaya Contact Centre Communications Roadmap pdf
