Avaya IQ

Contact centre reporting and analytics

The Avaya IQ contact centre reporting and analytics platform consolidates real-time data from Avaya customer-service solutions and enterprise business resources, to deliver insights into both customer and agent activity.

Avaya IQ provides highly customizable reports, including dashboards that support cross-tab, drill down, and roll up for easy analytics. These outputs let managers relate activity to results, allowing them to make better-informed decisions that maximize contact-centre efficiency.