Avaya Interaction Centre
The Interaction Centre software suite provides enterprise-class control of multi-channel contact centre communications across multiple channels: voice, video, email, Web chat, and IP telephony.
This multi-channel management application simplifies the management process, helping companies maintain high levels of service, so they can consistently exceed customer expectations.
Its open-standards-based architecture simplifies design, deployment, and maintenance, so businesses can easily integrate it with their own data, applications, and switching systems, as well as those of their partners.
