New Sabio White Paper outlines roadmap for organisations moving towards SIP-enabled, multi-vendor contact centre environments

Leading contact centre specialist details how solutions such as Avaya Aura™ can help businesses optimise their investment in existing systems from Nortel and other vendors

LONDON – 19 October 2009 – Sabio, the specialist contact centre systems integrator, has produced a new white paper that helps outline a forward roadmap for organisations moving towards a next generation, SIP-enabled multi-vendor contact centre environment.

The white paper is titled “Evolving towards a next generation customer service approach with Avaya Aura”, and details how Unified Communications platforms, such as Avaya Aura, are now ideally placed to help businesses optimise their investment in existing PBX systems. Sabio believes it is particularly relevant for the significant number of UK Nortel Meridian and Symposium users who need to understand how their current PBX platforms could operate within a broader, enterprise-wide environment using Avaya Aura.

“Now that Nortel – subject to all the relevant court approvals – has selected Avaya as the successful bidder for the Nortel Enterprise Solutions business, there’s obviously going to be a period of uncertainty among customers as they establish where this acquisition will leave them,” commented Sabio Director, Adam Faulkner. “We think now is an excellent time for Nortel users to start to research the broader Avaya landscape. That’s why we asked our Principal Solutions Constultant, Stuart Dorman, to write a paper that looks particularly at the likely impact of the new Avaya Aura business communications platform, and details specifically how organisations can use Avaya Aura’s SIP architecture to optimise their existing contact centre hardware investments.

“As the leading Avaya Platinum BusinessPartner focused on the contact centre, Sabio is ideally positioned to brief Nortel customers on the wider Avaya environment. Over the coming months we’ll be introducing a series of transitioning and consulting services to help Nortel users leverage their current investment, and also make the best use of any Avaya migration offers as they become available,” added Adam.

Sabio has a proven track record in designing and delivering complex contact centre solutions and applications for Avaya customers. With Avaya Aura’s ability to provide flexible SIP routing across a range of platforms – including Nortel and other PBX systems – organisations can support their existing investment in legacy systems using cost-effective SIP gateways. Sabio believes that the new architecture has the potential to help businesses lower their telephony costs significantly by integrating and simplifying existing infrastructure, combining existing PBXs and other communications systems – regardless of vendor – into a cohesive, centrally-managed communications network.

Organisations wanting to download a copy of Sabio’s White Paper should visit: http://www.sabio.co.uk/white-paper-avaya-aura.html