HomeServe and Sabio to detail contact centre solutions that deliver the fastest ROI

•    Joint presentation at 2009 Call Centre Expo to highlight how HomeServe’s ongoing contact centre strategy has enabled productivity improvements while reducing costs

•    9.30am, Wednesday 23rd September, NEC, Birmingham

LONDON – 30 July 2009 – HomeServe and Sabio, the innovative contact centre services and solutions company, have announced that they will jointly detail those contact centre technology solutions that they have found to deliver the fastest ROI at this year’s Call Centre Focus & Customer Strategy Conference at Call Centre Expo. The presentation will focus on how HomeServe, the leading home emergency insurance and repair service provider, has successfully deployed a series of different contact centre systems and applications and best practice approaches to help the company improve productivity while still reducing costs.

Tina Verda, Operations Strategy Manager for HomeServe, and Sabio’s Principle Solutions Consultant Stuart Dorman, will jointly present their ‘Contact centre solutions that can deliver a fast ROI’ session at 9.30am on the second day of Call Centre Expo. The presentation will focus on how organisations can use automation innovatively, deploy technology to meet compliance and regulatory requirements, and increase productivity and customer service levels through techniques such as virtualisation, automation and effective multi-channel contact management.

“We’re continually investigating new approaches to complement our current infrastructure, and we’re already working with partners such as Sabio to help identify the next wave of innovations that will help deliver further improvements in productivity and customer service,” commented HomeServe’s Tina Verda.

Stuart Dorman added: “investing in contact centre technology is a must for organisations that want to reduce costs and increase productivity while also improving customer service, but with tight budgets it is important to deliver an ROI quickly. HomeServe use a variety of contact centre systems and applications – including Call Recording, Workforce Management, Quality Monitoring, Speech applications and Unified Agent Desktop – that have combined to deliver real bottom line benefits. We hope our presentation will give conference delegates an opportunity to hear about real customer service technology experiences, and should be of interest for any organisation working to balance effective customer service provision with today’s challenging market conditions.”

To find out more about attending the conference session, please visit www.callcentre-expo.co.uk.